Yes, for 14 days. Just click on 'Explore your plan' in your Freshdesk account.

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.

We get it. Please reach out to us and we will be able to help you.

Yes. For sure.

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.

A bot session is any unique interaction between an end-user and a bot:

• On email, every email response is counted as 1 bot session

• On voice, every voice bot response is counted as 1 bot session

• On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. 

Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.