Fresh Take: Uncomplicating Customer Service Strategy, Benchmarking & AI
Get the data-driven insights you need from 1.2 billion tickets and 32,000 teams to improve your service strategy in 2025.
Date: May 14th, 2025 (Wednesday)
Timeslot 1: 9:00 a.m PT | 12:00 p.m ET
Timeslot 2: 11:30 a.m GMT | 1:30 p.m CET
Timeslot 3: 10:00 a.m IST | 2:30 p.m AEST
Key takeaways
Customer Service Performance Matrix: Compare your key metrics against industry leaders and define ambitious, yet achievable goals for 2025.
Top 3 Trends shaping 2025: Learn how top-performing teams are embracing AI, instant messaging, and ticketing strategies to meet customer needs.
Industry-specific strategies: Discover actionable strategies backed by real-world data to level up your team’s performance.
Meet the speakers
Parousia Khan
Product Marketing, Freshworks
Frequently asked questions
Who should attend the webinar?
This webinar is ideal for Freshdesk users - especially service/support/customer experience leaders, admins, and decision-makers - who want to stay ahead of the curve with upcoming feature releases and discover practical ways to elevate their customer service operations with AI and automation.
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.