What's new in customer service
Stay in the loop with our quarterly update - in this edition, discover how AI is transforming customer service with 24/7 human-like support, automation, and cost savings. Stay ahead of the curve with the latest features and enhancements.
Episode: October 15th, 2025 (On-demand)
Duration: 49 minutes
Why attend
Join us for an exclusive exploration of the latest breakthroughs in customer support, designed to elevate your team's efficiency and customer satisfaction!
What's in store for you:
Freddy AI Agent Workflows: Discover how AI Agent workflows can simplify and resolve complex actions, including email tickets, with simple setup and minimal human intervention.
Freddy AI Voice Agent: Get a sneak peek into our intelligent Voice AI agent that can deflect incoming customer calls, making call handling effortless.
Freddy AI Copilot for Agent Productivity: Learn more about our Copilot capabilities that assist agents, boost performance, and improve customer satisfaction.
Freshdesk Omni in Reality: Get a closer look at our latest Omnichannel product upgrade that’s gearing up for launch. Be among the first customers to preview our truly AI-powered omnichannel support experience.
