What's new in Customer Service
Stay in the loop with our quarterly update - in this edition, discover how AI Agents are transforming customer service with 24/7 human-like support, automation, and cost savings. Stay ahead of the curve with the latest features and enhancements.
Date: May 2nd, 2025 (Friday)
Timeslot 1: 9:00 a.m PT | 12:00 p.m ET
Timeslot 2: 11:30 a.m GMT | 1:30 p.m CET
Timeslot 3: 10:00 a.m IST | 2:30 p.m AEST
P.S. Join us for the session and grab your free copy of the guide: 'How AI agents are raising customer satisfaction and helping teams get more done.'
Why attend
AI agents are reshaping the future of customer service by enabling businesses to deliver human-like, 24/7 support, automate up to 85% of frontline resolutions, and reduce costs by up to 30%. In today’s digital-first world, adopting AI in customer service is no longer optional — it's essential.
Here’s what you’ll gain from the session:
Discover how AI is changing customer service and why staying ahead of the curve matters now more than ever
See how AI in Freshdesk can help you boost CSAT, deflect tickets, and automate resolutions effortlessly
Engage with product experts to explore use cases, best practices, and solutions to your unique support challenges
Meet the speakers
Roopali Chug
Product Marketing Manager, Freshworks
Madhumitha Dhanasekaran
Lead - Product Marketing, Freshworks
Trusted by 72,000+ Businesses Worldwide
Frequently asked questions
Who should attend the webinar?
This webinar is ideal for Freshdesk customers, especially service/support/customer experience leaders, admins, and decision-makers who want to stay ahead of upcoming feature releases and discover practical ways to elevate their customer service operations with AI and automation.
What will be covered in the webinar?
Get a sneak peek into the latest industry trends, upcoming features, and AI innovations shaping the future of customer service this quarter.
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
When will the next webinar be scheduled?
Webinars are held quarterly. The next edition is tentatively planned for July, and the confirmed date will be updated on this page.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.