What's new in customer service
Stay in the loop with our quarterly update - in this edition, discover how AI is transforming customer service with 24/7 human-like support, automation, and cost savings. Stay ahead of the curve with the latest features and enhancements.
Date: January 29, 2026 (Thursday)
Timeslot 1: 9:00 a.m PDT | 12:00 p.m ET
Timeslot 2: 11:30 a.m GMT | 1:30 p.m CET
Timeslot 3: 10:00 a.m IST | 3:30 p.m AEDT
Why attend
Join us for an exclusive exploration of the latest breakthroughs in customer support, designed to elevate your team's efficiency and customer satisfaction!
What's in store for you:
Freddy AI Agent updates: Discover how our AI Agent improvements can simplify and resolve complex actions from within a chat interface and also resolve email tickets with simple setup and minimal human intervention.
Freddy AI Copilot for Agent productivity: Learn more about our agent assist Copilot capabilities which would boost agent performance and improve Customer satisfaction.
Freshdesk Command Centre: Get a deeper understanding of our latest upgraded Omni offering which brings a truly unified agent inbox experience to make your helpdesk super efficient.
Get a look at what’s new on our product roadmap and how upcoming innovations can drive business value. Reserve your spot to unlock faster ROI and deliver exceptional customer service without the complexity.
Meet the speakers
Frequently asked questions
Who should attend the webinar?
This webinar is ideal for Freshdesk customers, especially service/support/customer experience leaders, admins, and decision-makers who want to stay ahead of upcoming feature releases and discover practical ways to elevate their customer service operations with AI and automation.
What will be covered in the webinar?
Get a sneak peek into the latest industry trends, upcoming features, and AI innovations shaping the future of customer service this quarter.
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
When will the next webinar be scheduled?
Webinars are held quarterly. The next edition is tentatively planned for April, and the confirmed date will be updated on this page.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.