When you first pick a sales CRM, you look for a tool that helps organize your sales. At this point your needs are limited, and so are your expectations from the CRM. But as your business grows, you realize your needs are wider and more complex. You're looking beyond a tool now; you're looking for a scalable solution. With Pipedrive, you have a sales CRM that manages your pipelines and offers a simple contact database. To help you scale your business, your CRM should work harder—because scalable conversations cannot happen with a system of record.
If you’re looking for a Pipedrive alternative that helps you scale (while also being budget-friendly), welcome to Freshsales.
|Data storage||Unlimited||Limits for each plan|
|Dedicated 24-hour support||Yes||No|
|Website and in-app event tracking||Yes||No*|
|Highest-priced plan / user / month (billed monthly)||$65||$75|
*can only be done by integrating with third-party apps
Note: Data as of 1st January 2018
With Pipedrive, salespeople have to depend on third-party integrations to know if their leads are hot, warm or cold. With Freshsales, you get that information through in-built lead scoring technology. The lead gets a “score” out of 100, based on crucial elements like demographic information, email responsiveness, and activity on your website. Every lead and contact in Freshsales also has an “Activity Timeline”, a chronological collection of their engagement with your business. This includes pages they’ve visited on your website, and activities they’ve engaged in inside your product. All this context gives salespeople more efficiency and agility when they connect with prospects—a major ask from many Pipedrive users.
According to a CSO Insights report, salespeople spend only 35.9% of their time selling. Where does the rest of their time go? In mundane tasks like data entry, setting up meetings and sending emails. At Freshsales we built Intelligent Workflows to help solve this problem. A workflow operates on a trigger, like a lead filling up your signup form. You decide how to respond to this trigger—like welcoming them with an email. What’s special about Workflows is that your sales CRM will send the email out for you. This means every time someone signs up, Freshsales welcomes them on your behalf! Pipedrive doesn’t have in-built workflows; you have to take one more step and set up workflows using integration apps like Zapier.
When you’re generating reports you want flexibility. Pipedrive’s standard reports allow for basic data extraction. But if you’re a sales manager looking for data points unique to your business, you want the freedom to dive deep and create new, custom reports. The reporting feature in Freshsales offers this flexibility. Choose from more than 20 out-of-the-box reports to get started. Or create your own reports by applying quick/advanced logic. Once your report is generated, you can export it as a CSV or PDF file. You can also schedule reports, preview them, make forecasts, and create dashboards.
How do you know you’ve picked the right sales CRM for your business? When it gives you everything you need to sell, and jumps right in when you need help. Freshsales offers 24x5 email and phone support across time zones on all plans. On the other hand, Pipedrive offers daytime support in the EU and US time zones only. Also, live phone support is available on Pipedrive’s highest plan only. Plus Freshsales is part of the Freshworks suite of business software, which includes our customer support tool, Freshdesk. You can integrate Freshsales with Freshdesk, bring your sales CRM and customer helpdesk together, and keep your data in one ecosystem. Pipedrive lets you integrate with helpdesks, but these are third-party integrations across companies, servers, and different security protocols.
“For a business like ours with an anticipated high-velocity sales, you only want to make a sales CRM decision once. We explored multiple CRMs before choosing Freshsales. Pipedrive had limited capabilities; we weren’t able to easily track our customer journey end-to-end and spot our best leads. Salesforce was way too complex in addition to being expensive. With Freshsales, the interface is straightforward, we get deeper visibility into our sales pipeline and we’re able to generate powerful reports — in one hassle-free package.”