Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Try Freshsales—the CRM that costs less and scales along with your business
Gartner Magic Quadrant 2020 - Sales Force Automation
G2 Crowd CRM Software Leader 2020
GetApp Best Functionality & Features 2020
Capterra Top20 2020
Start with a small plan and move up seamlessly as your business grows.
Get access to the right features that suit your business at an economical price.
Get free, 24/5 support over phone, chat, and email, regardless of the plan.
“We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers.”
“As a new startup, I was looking for a modern, full featured sales CRM that was affordable and easy to use. I also wanted it to be able to do some marketing automation. I wanted something that was a mix of SalesForce and Hubspot, but for smaller players like myself who don't have an enterprise budget. I found that with Freshsales.”
“Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance.”
Limited for each plan
Note: Data as of 1st January 2019
When business is spread across the globe with multiple offices or product lines, leads need to be assigned to salespeople according to their product expertise or familiarity with the language and culture of a particular region. With Freshsales, you can create a systematic sales territory management plan to organize your sales team, auto-assign leads in a round-robin, assign phone numbers to territories, transfer calls to territories, limit territory access, and more. With advanced reporting capabilities, you can identify profitable territories, salespeople who are meeting targets, and the potential sales areas to improve.
Learn more about sales territories
A CRM gives you the flexibility to create reports using data across all modules. For example, insight such as the industry you are closing the most or the number of accounts you closed in a particular month, along with their location, is crucial to address bottlenecks and resource allocation. Freshsales gives you the flexibility to dive deep and create custom reports across different modules. Once you have generated a report, you can export it as a CSV or a PDF file and even schedule reports to be sent to your inbox at regular intervals.
Learn more about custom reports
While talking to leads, your salespeople need more context about the lead other than their website and email activities. They need to know the lead’s buying signals on your web application (like the features adopted, the last time they logged into your application, etc.) to know if the lead is sales-ready. This is especially crucial for B2B businesses as this parameter not only gives you insight into which lead will turn but also which customer will churn. Add this insight with lead scoring and you have an accurate list of warm leads your salespeople should pursue. Freshsales gives a 360-degree view of your leads, giving your sales team the much-needed context to make meaningful conversations.
Learn more about tracking web application activities
It’s important to factor in cost while choosing the right CRM for your business. According to a 2018 Forrester study ‘Riding the next wave in SaaS CRM’, one of the top key business drivers for CRM buyers to replace their current SaaS CRM solution is cost—expensive upfront cost and also incremental and hidden costs. The cost for Freshsales CRM solution is fair and square with no hidden costs. You can choose between four pricing plans, aside from a freemium CRM. Each plan has features to suit teams and businesses of varying sizes at affordable subscription costs. So, as your business scales, our plans scale with your needs.
Check out Freshsales pricing plans
Both Freshsales and HubSpot provide unlimited users in the free plan. But where Freshsales CRM stands out is in giving you unlimited record storage across all plans. Freshsales also gives you the flexibility to customize your modules by renaming them to suit business-specific terminology. You may refer to contacts as customers or accounts depending upon your industry. This feature removes confusion among sales teams and helps you work more efficiently.
When it comes to managing contacts, accounts, and deals, both Freshsales and HubSpot hit the mark. But, Freshsales has an upper hand, giving you the flexibility to customize your CRM as your business expands across geography, business size, or product lines by creating sales territories. You can create a systematic sales territory management plan to organize your team, auto-assign leads in a round-robin, assign phone numbers to territories, transfer calls to territories, limit territory access, and more.
Freshsales offers lead scoring as a built-in feature at no extra cost. You can customize your lead scoring model to categorize your leads into hot, warm, and cold. Assign scores by adding and subtracting points based on lead’s interaction with your company—their behavior on your website, in-app, and email. Give your sales reps the means to focus their time and effort to pursue the right leads using lead scoring in Freshsales.
Both Freshsales and HubSpot have a robust email management system. Freshsales allows you to integrate any email provider (Gmail, Outlook, and others) with the CRM system so you can access your emails without having to switch applications. When you connect your mailbox, emails are synced to your Freshsales inbox and are automatically linked to relevant records.
Freshsales offers a wide range of phone functionalities. One-click to call, auto-log, record, transfer and mask calls, buy toll-free and local numbers, set welcome and voicemail messages, and add call notes are the advantageous capabilities of the phone, powered by Freshcaller.
Context before conversation allows for more meaningful engagement with prospects during their buying journey—website page visits, user behaviour in your app, email click rate, etc. Freshsales tracks your user behavior starting from their first touchpoint, including pages visited, number of page visits, and track downloads It also offers the option to monitor user activities in your web app.
While both HubSpot and Freshsales allow you to create reports and dashboards, Freshsales has the upper hand as the reports functionality is built-in and you do not have to shell out money for add-ons to generate extra reports. Freshsales CRM also gives you the flexibility to create reports using data across all modules, export it as a CSV or a PDF file, and even schedule it to be sent to your inbox at regular intervals.
Email, phone, and chat support are free in Freshsales from day one.
Note: Data as of 1st January 2019
increase in revenue
increase in productivity
faster sales cycle
automation of tasks
faster in generating reports
Start your 21-day free trial. No credit card required. No strings attached.
Sorry, our deep-dive didn’t help. Please try a different search term.