How does Freshsales stack up against Pipedrive?
Let’s look at some facts.

Contact Management

When it comes to managing contacts, accounts, and deals, both Freshsales and Pipedrive hit the mark. But Freshsales gives you the flexibility to manage leads and auto-assign them in a round-robin manner to your sales reps. It also allows you to customize your sales activities and use them to filter records, create reports, and automate actions using workflows.

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Comparison
Manage leads, contacts, accounts and deals
Auto profile enrichment
Sales territory management
Auto lead assignment
Custom sales activities

Email Management

Both Freshsales and Pipedrive have a robust email management system. But when it comes to effective sales engagement through email sequences or outbound sales campaigns, Pipedrive falls short. Freshsales allows you to create campaigns based on the recipient’s behavior and provides email engagement metrics for the same. 

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Comparison
2-way email sync
Email templates
Send bulk emails
Schedule emails
Send sales campaigns
Bulk email metrics

Built-in Phone

Both Freshsales and Pipedrive have built-in phone functionality. But Freshsales beats Pipedrive by allowing you to buy local and toll-free phone numbers, set welcome and voicemail messages, transfer calls, mask calls, and more.

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Comparison
Built-in phone system
Manual and auto log call
Call record
Buy local numbers
Record voicemails
Call mask, transfer, and forward

Lead Scoring

Freshsales’ AI-based lead scoring allows you to categorize your leads into hot, warm, and cold. You can assign scores by adding and subtracting points based on the lead’s profile and their interaction with your company—their behavior on your website, in-app, and on email. Give your sales reps the means to focus their time and efforts to pursue the right leads using lead scoring in Freshsales.

Pipedrive lacks the capability to score leads by their demographic/firmographic information and by their engagement with your company. 
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Comparison
Score by lead property
Score by website, in-app, and email behavior

Behaviour Analytics

For effective sales engagement with prospects, you need context such as the pages they visited on your website and how they are using your app to strike the right chords and make meaningful conversations. 

Freshsales tracks your user’s behavior starting from their first touchpoint. You can not only see the pages they visited, but also how many times they did so, and what content they downloaded. It also offers the option to track user activities in your web app. Pipedrive lacks the ability to give context on customer behavior.
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Comparison
Track website visitors
Track web application events

Analytics

Both Freshsales and Pipedrive have standard reports and dashboards and allows you to create your own reports from scratch and export them.

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Comparison
Standard reports
Customize standard reports
Export reports
Export dashboard
Standard & custom dashboard
Schedule reports & dashboard

Support

Email, phone, and chat support are available across all the plans in Freshsales whereas, Pipedrive provides live phone support only on the highest plan.  

Comparison
Email support across all plans
Chat support across all plans
Phone support across all plans

                            Note: Data as of October 15, 2019

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