Accelerate resolution with intelligent automation
Boost IT efficiency with low-code automation that cuts down manual work, resolves requests faster, and keeps essential workflows always on track.Automate every step of service delivery
From routine tasks to complex workflows, empower teams with intelligent automation that connects systems, eliminates silos, and accelerates resolutions across the organization.
Build workflows effortlessly with a drag-and-drop builder that reduces repetitive manual tasks. Free IT teams to focus on critical work while employees get timely resolutions.
Explore the building blocks of automation
Unlock flexible, low-code automation features that cut down on repetitive work and keep your operations running smoothly.
Workflow Builder
Configure workflows with a drag-and-drop interface using prebuilt triggers, actions, and conditions customizable for any process.
Orchestration Center
Unify system operations and automate processes like user provisioning, password resets, and list management through a central hub.
Journeys
Design end-to-end employee journeys using ready-made templates or build from scratch to customize workflows for regions, roles, or business units.
Business Rules
Give admins no-code control to build dynamic forms with conditional logic, manage ticket lifecycles, and restrict field access.
Scenario Automations
Apply multiple updates in one click to manage recurring tasks efficiently and keep workflows running smoothly.
Priority Matrix
Auto-categorize and prioritize tickets to ensure critical issues are resolved first and service stays consistent.
Custom Objects
Store and manage key information in one place to reduce manual updates and keep workflows resilient and scalable.
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Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.