FEATURES

Streamline IT operations with Freshservice workflow automator

Enhance service desk and operations management with Freshservice automation, powered by advanced workflows, orchestration, AI, and machine learning.

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IT Automation for Streamlined IT Operations
WORKFLOW AUTOMATIONS

Automate routine service desk tasks

Teams can automate password resets, application access requests, user provisioning, and employee onboarding with no-code Workflow Automation, speeding up requests and approvals. Ready-to-use AI helps generate issue summaries and suggests next steps.

Modernize your IT
Enhance Servicedesk Efficiency and Deliver Faster Resolutions
INCIDENT MANAGEMENT

Build workflows to minimize downtime

Teams can build and schedule incident response workflows, alert rules, and escalation emails to initiate immediate actions. Solving critical IT and business service issues up-front minimizes downtime and improves business continuity.

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Stay On Top of Your Digital Operations
STANDARDIZED APPROVALS

Enhance change management

Teams can set up multilevel change advisory board (CAB) approvals, design custom change lifecycles, and automate asset allocation and recovery processes using the Freshservice IT workflows module.

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Automate Change Control and Asset Management Processes

Explore more features

Orchestration Center Business RulesScenario AutomationsCustom ObjectsPriority Matrix

Orchestration Center

Integrate, coordinate, and manage systems and applications to streamline service delivery, such as user provisioning, password resets, and email list management.

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Orchestration Center
FRESHSERVICE: AUTOMATE ITSM OPERATIONS

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