Modern, AI-powered ITSM
Transform IT into a strategic business driver with a unified, AI-powered ITSM platform that is easy to use and built for growth.
Tangible impact, backed by outcomes
Improve service quality and staff productivity with AI-powered ITSM
Enterprise capability, consumer simplicity
Streamline service delivery, boost efficiency, and scale effortlessly with an ITIL-aligned solution, enhanced with AI-powered experiences. With an intuitive interface, ensure rapid adoption and drive operational impact across the business.
ITIL overview
Build high-performing teams with Freddy AI
Freddy AI offers effortless deployment, built-in security, and instant, contextual support. It scales intelligently by analyzing millions of interactions, delivering human-like insights and next best actions through dynamic models that rapidly incorporate the latest AI innovations.
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Maximize IT investment with integrations
Eliminate tool sprawl with complete visibility across services, assets, and operations in one platform. Connect easily to your existing cloud and on-premises applications, and build custom integrations in minutes using pre-built connectors, flexible APIs, and an intuitive low-code interface.
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Explore Freddy AI in action
Delight employees with instant, always-on support
Freddy AI Agent delivers 24/7 personalized support in employees' preferred language and channel, integrates with MS Teams and Slack, and enables fast and effective self-service for a seamless support experience.
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Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Email to Slack, major incidents to password resets, see everything in one elegant, unified view.
Real stories from real results
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
With Freshservice on our side, the transportation team can now resolve incoming requests in 15 minutes, versus three months.
If you can draw it on a piece of paper, I can probably do that on Freshservice for you. So if you want automation, draw me some squares, and tell me what happens between those squares. I'll work through it, and we can build that in. It’s that easy with Freshservice.
Recommended by leading industry experts
Get the most out of Freshservice
Product highlights, industry insights, and fresh ideas to make employee experience uncomplicated and impactful.
Freshservice IT Service Management Benchmark Report 2024
Compare your KPIs with global IT leaders, learn how to boost agent productivity, and more.
Forrester Total Economic Impact™ study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.
Uncomplicate your IT support
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