Bridge gaps, boost efficiency
Unified support is better support. Employees have their channels of choice, agents can see things in one view—and everyone can get more done.Give your team the context and tools they need to solve problems faster—no swivel chair required. Built-in AI helps identify similar incidents, auto-categorize and summarize tickets, and record resolutions and knowledge base articles.
Deliver always-on, tailored help with AI
Offer employees personalized 24/7 support on Slack and MS Teams with Freddy AI
Instant AI help across multiple touchpoints
Freddy AI Agent is now available on Slack, Microsoft Teams, Microsoft 365 apps, and the self-service portal—making it easy to get answers, raise tickets, and access resources right within your everyday work channels.
Faster answers to routine queries
Troubleshoot issues and get instant, reliable responses—in the language of your choice. Freddy AI leverages your organization’s knowledge base to ensure every answer is accurate and helpful.
Conversational ticketing, made simple
Need to raise a ticket? Just ask. Freddy AI helps you create, track, and follow up on tickets in a natural, conversational way—keeping you informed every step of the way.
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Recommended by leading industry experts
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Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.