OMNICHANNEL COLLABORATION

Bridge gaps, boost efficiency

Unified support is better support. Employees have their channels of choice, agents can see things in one view—and everyone can get more done.

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OMNICHANNEL SERVICE DESK

More solving, less tool-hopping

Deliver streamlined and efficient IT service operations no matter how users contact you—from phone and walk-ins to email, Slack, MS Teams, and more. 

UNIFIED VIEW

Know everything your users wish you knew

Give your team the context and tools they need to solve problems faster—no swivel chair required. Built-in AI helps identify similar incidents, auto-categorize and summarize tickets, and record resolutions and knowledge base articles. 

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CHANNELS OF CHOICE

Personalized support—even without a person

Augment your staff with AI agents that can handle routine queries via Slack and MS Teams. Whatever your users prefer, you can now give them faster, more conversational service on their channels of choice.

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TICKET COLLABORATION

Assemble faster, resolve easier

Make your tickets work smarter with Freshservice. Agents can quickly assemble collaborators around a ticket for urgent issues. Everyone can see the critical information, then swarm and solve via MS Teams, Slack, and Zoom.

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Deliver always-on, tailored help with AI

Offer employees personalized 24/7 support on Slack and MS Teams with Freddy AI

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Instant AI assistance in your workspace

Freddy AI Agent makes it easy to get help without switching tools. Get your queries answered, raise tickets, and get guided to the right resources—all within your everyday work channels.

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Recommended by leading industry experts

Top 50 IT Management Products G2 2025
Highest User Adoption G2 2025
Spring Momentum Leader G2 2025
TrustRadius Buyer's Choice 2025
Software Advice Front Runners 2025
Capterra Shortlist 2025

See what AI-powered IT can do for you

14 days. No credit card required. No strings attached.

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