Bridge gaps, boost efficiency
Unified support is better support. Employees have their channels of choice, agents can see things in one view—and everyone can get more done.
More solving, less tool-hopping
Deliver streamlined and efficient IT service operations no matter how users contact you—from phone and walk-ins to email, Slack, MS Teams, and more.
Know everything your users wish you knew
Give your team the context and tools they need to solve problems faster—no swivel chair required. Built-in AI helps identify similar incidents, auto-categorize and summarize tickets, and record resolutions and knowledge base articles.
Personalized support—even without a person
Augment your staff with AI agents that can handle routine queries via Slack and MS Teams. Whatever your users prefer, you can now give them faster, more conversational service on their channels of choice.
Assemble faster, resolve easier
Make your tickets work smarter with Freshservice. Agents can quickly assemble collaborators around a ticket for urgent issues. Everyone can see the critical information, then swarm and solve via MS Teams, Slack, and Zoom.
Deliver always-on, tailored help with AI
Offer employees personalized 24/7 support on Slack and MS Teams with Freddy AI
Instant AI assistance in your workspace
Freddy AI Agent makes it easy to get help without switching tools. Get your queries answered, raise tickets, and get guided to the right resources—all within your everyday work channels.
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Recommended by leading industry experts
Get the most out of Freshservice
Product highlights, industry insights, and fresh ideas to make employee experience uncomplicated and impactful.
Freshservice ITSM Benchmark Report
Compare KPIs with global IT teams, uncover trends, and get practical tips to improve performance.
Gartner® Magic Quadrant for AI in ITSM
See why Gartner® recognizes Freshservice as a leader in AI-driven ITSM solutions.
Forrester Total Economic ImpactTM study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.
See what AI-powered IT can do for you
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