Enterprise-grade ITAM for efficient service operations
Reduce downtime, mitigate risks, and cut costs with AI-powered Freshservice. Gain real-time visibility into on-prem, cloud, and SaaS assets while automating service operations for seamless IT management.
Streamline IT asset management and service operations
Enterprise-grade ITAM with advanced discovery, automated dependency mapping, and a modern CMDB, all in one powerful, easy-to-use platform enhanced with AI.
Complete IT Visibility with Advanced Auto-Discovery
Discover and manage assets across legacy, cloud, and hybrid environments with agentless and agent-based discovery tools. Maintain an up-to-date, audit-ready inventory with scheduled scans, barcode/QR tracking, and seamless integrations, ensuring holistic IT control.
Learn more about asset discovery
Minimize IT Disruptions and Technology Risks
Visualize service connections and asset dependencies with a 360-degree CMDB and dependency mapping to assess business impact and prevent disruptions. Streamline change management, improve root-cause analysis, and enhance service operations for faster issue resolution.
Learn more about CMDB
Automate across IT asset lifecycle
Track and optimize IT assets from procurement to retirement. Automate onboarding, provisioning, and vendor management while managing inventory efficiently. Reduce waste by optimizing software licenses, tracking hardware, and managing cloud resources with lifecycle alerts and bulk updates.
Learn more about inventory
Advanced asset management for modern enterprises
Freshservice delivers comprehensive asset management with automated workflows, AI-driven insights, and seamless service operations, going beyond IT to drive efficiency and maximize business value.
Inventory management
Using advanced discovery solutions, maintain an inventory of IT and other assets across the business. With native and connected discovery solutions, Freshservice provides a single source of truth for more efficient service delivery process planning.
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Unify, scale, and automate your IT estate
Proactively manage assets, fulfill requests quicker, and monitor service health in real time.
Purchase order management
Service health monitoring
Orchestration center
Explore more capabilities
Drive business value wherever people and technology intersect. Freshservice is the versatile, AI-powered solution for ITSM, ITAM, ITOM, and more.
IT service management
Seamless service management, efficiency with AI and automation, and insights for managers.
IT operations management
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
Freddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Email to Slack, major incidents to password resets, see everything in one elegant, unified view.
Freshservice integrations
Integrate Freshservice with cloud and on-premise enterprise applications—with minimal complexity—for faster time to value and higher efficiency.
Explore integrations
JAMF
Sync your macOS, iOS, and tvOS devices managed by Jamf Pro into Freshservice asset management.
Intune
Sync and view apps, mobile, and computer devices in Freshservice asset management.
Automox
Create a policy-driven approach to OS and third-party patch management, security, and device configurations.
AWS
Automate repeatable tasks and perform operations on virtual machines, networks, disks, images, and subnets.
Azure
Discover virtual assets and sync them into the Freshservice CMDB for everything in a single view.
Microsoft Teams
Get chat support, collaborative resolution, and instant notifications for IT operations and services.
Related resources
Get started with Freshservice ITAM, learn best practices, and read about real results from case studies for clients around the world.
Freshservice gets an ITAM boost with Device42
Modern IT ecosystems need automation and AI to manage a complex mix of hardware and software assets both on-premise and in the cloud
Getting started with Freshservice ITAM
Download this guide to start reducing costs, mitigating risks, enhancing experiences, and more.
Case study: Streamlining ITAM for 18,000 employees
Business process outsourcing leader Probe CX manages assets across five countries with Freshservice.
Case study: Aramex benefits from data-driven decision-making
Mail and logistics services giant Aramex gets end-to-end visibility for their global IT infrastructure team.
Case study: Bracknell Forest Council increases efficiency and meets 91% of SLA’s
This government agency gets easier identification of problematic assets and quicker repairs. .
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