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IT ASSET MANAGEMENT

Enterprise-grade ITAM for efficient service operations

Reduce downtime, mitigate risks, and cut costs with AI-powered Freshservice. Gain real-time visibility into on-prem, cloud, and SaaS assets while automating service operations for seamless IT management.

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ADVANCED ITAM

Streamline IT asset management and service operations

Enterprise-grade ITAM with advanced discovery, automated dependency mapping, and a modern CMDB, all in one powerful, easy-to-use platform enhanced with AI.

ASSET VISIBILITY

Complete IT visibility with advanced auto-discovery

Discover and manage assets across legacy, cloud, and hybrid environments with agentless and agent-based discovery tools. Maintain an up-to-date, audit-ready inventory with scheduled scans, barcode/QR tracking, and seamless integrations, ensuring holistic IT control.

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MULTI-SOURCE CMDB

Minimize IT disruptions and technology risks

Visualize service connections and asset dependencies with a 360-degree CMDB and dependency mapping to assess business impact and prevent disruptions. Streamline change management, improve root-cause analysis, and enhance service operations for faster issue resolution.

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UNIFIED LIFECYCLE MANAGEMENT

Automate across IT asset lifecycle

Track and optimize IT assets from procurement to retirement. Automate onboarding, provisioning, and vendor management while managing inventory efficiently. Reduce waste by optimizing software licenses, tracking hardware, and managing cloud resources with lifecycle alerts and bulk updates.

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Full-service ITAM

In addition to asset discovery, inventory tracking, and lifecycle management, Freshservice includes other key ITAM capabilities for effective ServiceOps, boosted with AI

Similar incident suggestionsPost incident reportFreddy AI Agent

Speed up incident resolution with context from past incidents

Freddy AI Copilot surfaces related past incidents linked to similar assets, giving IT teams the context to act faster, assess impact accurately, and resolve major incidents quickly while minimizing disruption and downtime.

Unify, scale, and automate your IT estate

Proactively manage assets, fulfill requests quicker, and monitor service health in real time.

Purchase order management

Track purchases, manage vendors and approvals, and streamline fulfillments. Eliminate tool hopping and manual paperwork for accuracy.

Service health monitoring

Gain a user-centric perspective for managing IT services. Map assets to services to define and monitor business and technical flows.

Orchestration center

Install third-party apps, launch them within the workflow automator, invoke actions within the app node, and see dynamic connections.

Advanced asset management for modern enterprises

Freshservice delivers comprehensive asset management with automated workflows, AI-driven insights, and seamless service operations, going beyond IT to drive efficiency and maximize business value.

Inventory management Cloud management SaaS managementSoftware asset managementContract management

Inventory management

Using advanced discovery solutions, maintain an inventory of IT and other assets across the business. With native and connected discovery solutions, Freshservice provides a single source of truth for more efficient service delivery process planning.

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Freshservice capabilities

Simplify the complex—powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.

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FRESHSERVICE ITAM

See what AI-powered IT can do for you

14-day free trial. No credit card required. No strings attached.

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