Enterprise-grade ITAM for efficient service operations
Reduce downtime, mitigate risks, and cut costs with AI-powered Freshservice. Gain real-time visibility into on-prem, cloud, and SaaS assets while automating service operations for seamless IT management.
Streamline IT asset management and service operations
Enterprise-grade ITAM with advanced discovery, automated dependency mapping, and a modern CMDB, all in one powerful, easy-to-use platform enhanced with AI.
Complete IT visibility with advanced auto-discovery
Discover and manage assets across legacy, cloud, and hybrid environments with agentless and agent-based discovery tools. Maintain an up-to-date, audit-ready inventory with scheduled scans, barcode/QR tracking, and seamless integrations, ensuring holistic IT control.
Learn more about asset discovery
Minimize IT disruptions and technology risks
Visualize service connections and asset dependencies with a 360-degree CMDB and dependency mapping to assess business impact and prevent disruptions. Streamline change management, improve root-cause analysis, and enhance service operations for faster issue resolution.
Learn more about CMDB
Automate across IT asset lifecycle
Track and optimize IT assets from procurement to retirement. Automate onboarding, provisioning, and vendor management while managing inventory efficiently. Reduce waste by optimizing software licenses, tracking hardware, and managing cloud resources with lifecycle alerts and bulk updates.
Learn more about inventory
Full-service ITAM
In addition to asset discovery, inventory tracking, and lifecycle management, Freshservice includes other key ITAM capabilities for effective ServiceOps, boosted with AI
Speed up incident resolution with context from past incidents
Freddy AI Copilot surfaces related past incidents linked to similar assets, giving IT teams the context to act faster, assess impact accurately, and resolve major incidents quickly while minimizing disruption and downtime.
Unify, scale, and automate your IT estate
Proactively manage assets, fulfill requests quicker, and monitor service health in real time.
Purchase order management
Service health monitoring
Orchestration center
Advanced asset management for modern enterprises
Freshservice delivers comprehensive asset management with automated workflows, AI-driven insights, and seamless service operations, going beyond IT to drive efficiency and maximize business value.
Inventory management
Using advanced discovery solutions, maintain an inventory of IT and other assets across the business. With native and connected discovery solutions, Freshservice provides a single source of truth for more efficient service delivery process planning.
Learn more
Freshservice capabilities
Simplify the complex—powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
Recommended by leading industry experts
Get the most out of Freshservice
Product highlights, industry insights, and fresh ideas to make employee experience uncomplicated and impactful.
Freshservice gets an ITAM boost with Device42
Modern IT ecosystems need automation and AI to manage a complex mix of hardware and software assets both on-premise and in the cloud
Getting started with Freshservice ITAM
Download this guide to start reducing costs, mitigating risks, enhancing experiences, and more.
Case study: Streamlining ITAM for 18,000 employees
Business process outsourcing leader Probe CX manages assets across five countries with Freshservice.
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.
See what AI-powered IT can do for you
14-day free trial. No credit card required. No strings attached.