Major Incidents, Managed Better

A step-by-step guide to detecting, resolving, and learning from major incidents—before they disrupt your business.

fw-ebook-major-incident-management-playbook-hero-image-final

Critical Challenges in Incident Response

Major incidents may be unavoidable, but chaos is optional. Without the right approach, teams face delays, confusion, and recurring disruptions.

  1. Alert floods obscure root causes

  2. Fragmented tools slow coordination

  3. Lessons get lost, incidents repeat

fw-ebook-incident-management-flywheel-switchback-image

Achieve Faster Recovery and Build Predictive Resilience

Detect Issues Before Impact Cascades

Freddy AI correlation cuts alert noise by 65%, surfacing root causes before end users report downtime, accelerating mean time to detect.

Orchestrate Response Without Late-Night Heroics

Automated playbooks route incidents to the right responders instantly, eliminating war room chaos and protecting team capacity.

Prevent Recurrence Through Embedded Intelligence

AI-generated postmortems and trend insights prevent recurrence, feeding every fix back into continuous improvement.

Proof That AI-Driven Incident Management Works

76.6%Faster resolution with AI Copilot vs. manual handling
65.7% Ticket deflection rate, saving 431,000 agent hours annually
73% Reduction in resolution times through automation and AI-driven PIRs

Go Beyond the "What" and "Why" - Learn the "How"

Download the ebook to discover how Freshservice unifies IT Service & Operations Management on a single AI-powered platform, uncomplicating escalation, communication, and resolution.

Download Now