The Future of ITSM in the AI Era
What’s changing, what’s hype, and how IT leaders should prepare for the next 12 months
Discover how AI is transforming IT service management and redefining how service desks support employees. Join Freshworks for a practical conversation with futurist Scott Steinberg and Freshworks product strategist Ravi Tharisayi.
Date: March 26, 2026
Time: 10:00 a.m. PST | 1:00 p.m. EST
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The Future of ITSM in the AI Era
AI is already reshaping IT service management, changing how service desks operate, how employees expect support, and how IT leaders measure success.
Join futurist and technology trends expert Scott Steinberg and Freshworks ITSM product strategy leader Ravi Tharisayi for a practical conversation on how AI is transforming ITSM and what leaders should realistically expect next. This session will cut through the hype to explore what analysts are seeing in the market, where AI is delivering real value today, and how IT teams can prepare for AI-driven service operations.
Voices from Freshworks & industry leaders
Join futurist Scott Steinberg and Freshworks ITSM product strategy leader Ravi Tharisayi as they connect market insights, AI innovation, and real-world strategies shaping the future of IT service management.
