Introducing the first-ever Freshworks Global Customer Awards
Recognizing customers who are transforming employee experience and customer experience around the world.
Submissions close January 31, 2026 — get yours in today!
Submissions close January 31, 2026 — get yours in today!
Celebrating the people behind every great experience
The Freshworks Global Customer Awards recognize outstanding organizations and individuals who are using Freshworks to create meaningful change, uncomplicating work, inspiring teams, and delivering powerful business outcomes. This is your opportunity to be recognized globally, share your success, and inspire others to lead with innovation and impact.
Celebrating excellence across five categories worldwide.
Each category celebrates customers who are reimagining the way people work and connect, with innovation, simplicity, and measurable results.
🏆 Experience transformation leader award (Freshservice/Freshdesk)
Celebrates a senior leader who has redefined employee or customer experience through vision, innovation, and measurable results using Freshworks.
🏆 Customer Advocate of the Year (Freshservice/Freshdesk)
Recognizes a passionate customer who actively shares their success story and inspires the Freshworks community through authentic advocacy and thought leadership.
🏆 AI Innovation Award (Freshservice/Freshdesk)
Celebrates a team using Freddy AI to drive operational efficiency, elevate team performance, and deliver quicker, smarter service outcomes.
🏆 Dream Team Award (Teams using both Freshservice & Freshdesk)
Honors a high-performing team that’s transforming the way their organization works, uncomplicating work,connecting employees and customers, and delivering seamless service experiences through the power of both Freshservice and Freshdesk.
Frequently asked questions
Who can apply?
The Freshworks Global Customer Awards are open to all Freshworks customers across industries and regions. Whether you’re a visionary leader, an innovative team, or a passionate advocate for simplicity, if you’re driving meaningful change using Freshworks, we’d love to hear your story.
Can I nominate someone else?
Absolutely! Some of the most inspiring stories come from people who might never nominate themselves. You can nominate a colleague, peer, or customer, just make sure to use their correct name and email, and give them a quick heads-up so they’re aware of the nomination and any updates that follow.
Can I apply for more than one category?
Yes! If your story fits more than one award category, feel free to submit entries across multiple. Each category celebrates a different kind of impact from innovation and leadership to teamwork and advocacy and we encourage you to share your achievements wherever they shine brightest.
How do I apply?
Simply complete the nomination form on this page. It only takes a few minutes to tell us about your story, who you are, which category you’re entering, and how you or your team have created measurable impact with Freshworks.
What’s the selection process?
Once applications close, our expert panel will carefully review all submissions. Each entry is evaluated based on the clarity of the story, measurable business impact, creativity, and alignment with Freshworks’ mission to simplify work and inspire better experiences. Our judges will score and shortlist finalists, and winners will be chosen based on overall impact and storytelling strength.
How will you ensure judging remains fair?
Fairness is fundamental to the program. All judges are selected for their expertise, independence, and commitment to recognizing genuine innovation and impact. To maintain transparency, judges recuse themselves from any category where there could be a potential conflict of interest ensuring every decision is objective and merit-based.
Who are the judges?
Our judging panel includes respected industry experts, Freshworks leaders, and advocates of customer and employee experience excellence.
When will the winners be announced?
Winners will be announced in March 2026, with a special celebration event in May 2026 to honor and spotlight their achievements. Stay tuned for more details, it’s going to be something special!
What do winners receive?
Winners will receive: 🌍 Global recognition across Freshworks platforms and storytelling campaigns 🎬 Opportunities to be featured in customer success stories and spotlight videos 🤝 Exclusive access to connect with Freshworks leaders and peers
Beyond the award, it’s a celebration of your innovation, impact, and partnership with Freshworks.
Need more information?
We’re here to help. Reach out to us anytime at awards@freshworks.com.
Your impact deserves the spotlight
The Freshworks Global Customer Awards are more than a competition, they’re a celebration of creativity, innovation, and human impact. Share your story. Inspire others. Lead the way in shaping the future of work.