Freshservice for Business Teams
Improve service delivery, reduce complexity and costs, and lift morale enterprise-wide. With Freshservice, you can streamline and modernize any business function.
Service excellence—no longer just for IT
Unlock new speed and efficiency across all departments with AI-powered employee experiences, secure workspaces, and easy workflow automations.
AI for all, no matter which department
How does an entire organization elevate its service delivery? With generative AI that provides conversational support for employees, automated responses for agents, and proactive insights for leaders across all business functions.
Keep everyone in their lane with autonomous workspaces
Pre-built templates for HR, Finance, Legal, and Facilities make creating workspaces a snap. Easily customize workflows across functions and delegate admin privileges. Data is clearly segmented with role-based access by function for enterprise-grade security.
Elevate employee experience by streamlining key transitions.
Create and automate step-by-step processes for employee milestones like onboarding, exits, and relocations. With Journeys, tasks flow seamlessly across HR, IT, Finance, and Legal—keeping everyone aligned and accountable.
AI-powered Enterprise Service Management
Empower employees to resolve queries independently with AI
Enable employees to find answers on their own through Freddy AI Agent’s smart search across your knowledge base. Surface relevant, accurate information instantly and effortlessly to reduce ticket volumes and improve response times.
Capabilities
Automate, streamline, collaborate. It’s the modern, unified, AI-powered way to get more done business-wide.
AI for ESM
Built from the ground up to drive service, productivity, and decision-making—enterprise-wide.
Omnichannel collaboration
Email, tickets, teams, workspaces—Freshservice for Business Teams brings them all together in a single interface.
Enterprise service management
Get enterprise capabilities without the complexity. Standardize service delivery for every business team.
HR service delivery
Modern, efficient human resources. Elevate the employee experience with streamlined HR services, powered by AI and automation.
ESM modernization
Empower business teams with AI, automation, secure workspaces, and unified access to everything they need.
Integrations
Integrate Freshservice for Business Teams with enterprise applications to maintain consistency, add efficiency, and speed up time-to-value for your teams.
These teams are delighted. Yours can be, too.
The strategic migration to Freshworks was a game-changer, simplifying our processes and providing autonomy to non-IT areas. Our logistics department, the first to migrate, now operates seamlessly.
Freshservice is being used in IT, HR, Finance, Operations, and admin support as an enterprise service management tool, and has helped us to improve turnaround time and user experience.
We’ve had good feedback from different departments. Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box.
Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.
Recommended by leading industry experts
See how ESM empowers our customers
Leading teams break silos and streamline service delivery across departments like IT, HR, Facilities, Finance, and more!
One-stop shopping for employee services
Databricks transformed support with a unified hub for all employee needs—and earned 96% CSAT.
Druva brings support teams together with Freshservice
The data company streamlines support and enables collaboration for IT, Legal, HR, and other teams.
UPenn creates a multifunction finance hub
Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty.
Transform the way your teams work
14-day free trial. No credit card required. No strings attached.