Smriti Nair on May 28, 2020. 2 min read Delivering great candidate experience with Freshte... Did you know, the quality of your hire increases by 70% by simply improving your candidate experienc...
Smriti Nair on April 28, 2020. 6 min read Building a customer support team from 5 to 40 ... Customer support agents are the pillars of your organization. They are the connecting link between c...
Smriti Nair on April 28, 2020. 7 min read How Freshworks built a 400+ member support team wi... The new age definition of Customer Experience Making your customer happy is not just about solving t...
Smriti Nair on March 16, 2020. 1 min read 13 exercises that will help you become a better ma... Do you listen to reply? Or, do you listen, understand, and then respond? Listening to reply involves...
Smriti Nair on March 16, 2020. 1 min read When was the last time you laughed at your workpla... Retaining a sense of humor at the workplace has more advantages than you thought. It helps you bette...
Smriti Nair on March 12, 2020. 1 min read The five step plan to develop innovation at the wo... There’s no shortcut to innovation. Period. You need to make some hardwired changes to set the inno...
Smriti Nair on March 12, 2020. 1 min read How many members should be there in your hiring pa... “The result seems more creditable to the trustworthiness of a democratic judgment than might have ...
Smriti Nair on March 11, 2020. 1 min read Three must-have conversations to retain and develo... Leaders, do you have what you need to invest in your people with the same focus and fervor you want ...
