Smriti Nair

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Delivering great candidate experience with Freshteam-SignEasy Integration

Delivering great candidate experience with Freshte...

Did you know, the quality of your hire increases by 70% by simply improving your candidate experienc...
Building a  customer support team from 5 to 40 – In conversation with a Customer support veteran from Freshworks.

Building a customer support team from 5 to 40 ...

Customer support agents are the pillars of your organization. They are the connecting link between c...
How Freshworks built a 400+ member support team with outstanding CSAT scores – In conversation with Pradeep Rathinam, Chief Customer Officer, Freshworks

How Freshworks built a 400+ member support team wi...

The new age definition of Customer Experience Making your customer happy is not just about solving t...
13 exercises that will help you become a better manager

13 exercises that will help you become a better ma...

Do you listen to reply? Or, do you listen, understand, and then respond? Listening to reply involves...
When was the last time you laughed at your workplace?

When was the last time you laughed at your workpla...

Retaining a sense of humor at the workplace has more advantages than you thought. It helps you bette...
The five step plan to develop innovation at the workplace

The five step plan to develop innovation at the wo...

There’s no shortcut to innovation. Period. You need to make some hardwired changes to set the inno...
How many members should be there in your hiring panel?

How many members should be there in your hiring pa...

“The result seems more creditable to the trustworthiness of a democratic judgment than might have ...
Three must-have conversations to retain and develop your employees

Three must-have conversations to retain and develo...

Leaders, do you have what you need to invest in your people with the same focus and fervor you want ...