What is an Exit Interview?

An exit interview is the last interaction between the management and the employee who is leaving the organization, either through termination or resignation. This can be an online/paper survey, or an in-person or telephone interview. This is to gather honest feedback on their experience in the company, the reason for leaving, suggestions, and scope for improvement in the company.

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Why is Exit Interview Important for HR?

Exit interviews (EI) often uncover issues hitherto unknown to the HR. It could be about the manager’s leadership style, employees' viewpoint about the work, compensation and perks, the company goals, company culture and so on. Here’s how Exit interviews help the HR:

Who conducts Exit Interviews in an organization?

Exit Interviews are usually conducted by the 
- HR members
- Second-line managers
- Third-line managers
- External consultants.

These interviews can help address the issue at hand effectively. If the organization insists on having an additional level of interview, it would be best to have an external consultant as they are unbiased and can provide reliable information.

Six steps to conduct the Exit Interview efficiently

While Exit interviews are important for an organization to evolve, make better decisions, and control turnover rates, most organizations are unsure of how to conduct these interviews efficiently. Here are some steps to follow:

Different methods for conducting Exit Interviews

There are different ways by which one can conduct exit interviews. You can either do a combination of these methods, or do just one of them. They include: 

Most companies prefer doing an online survey, followed by a face-to-face discussion with the second line managers. Face-to-face interviews offer a personal touch to the interviews and make the interviewee feel the exit interview has a solid purpose and meaning. That said, it can become time-consuming in large organizations, where hiring, dismissal, and resignations happen regularly. Employees may find it difficult to share unpleasant information in person. Also, it is difficult to track all the inputs verbally. That’s where Questionnaire comes in. This can be in the physical form (Paper and Pencil) or Online surveys. People will share their experiences more openly, and it takes less time. However, participation rates may be less, as it is left at employees’ disposal.

When is the right time to conduct the exit interview?

Usually, exit interviews happen during the last week of the employees’ tenure. However, if the resignation was prompted due to an unpleasant incident, it is wise to give it a week’s rest. This will give time for the emotions to rest, and employees can provide an unbiased opinion.

Tips to keep in mind while conducting Exit interviews:

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