Right to data is fundamental for every individual. With organizations across the world collecting customer data to enable them to provide services. It becomes important that companies manage data in a transparent manner with the customer’s consent.
GDPR is one of the most important changes to data privacy regulations in the last two decades. It stands for “General Data Protection Regulation”. It establishes a new framework for handling and protecting the personal data of EU-based residents which came into effect on May 25, 2018. It provides the citizens of the EU greater control over their personal data and assurance that their information is being securely protected across Europe.
Although GDPR is a data protection framework for the citizens residing in the EU. It also applies to all companies that handle personal data of individuals from the EU, which means almost every major corporation in the world will need to be ready when GDPR comes into effect.
If you or your organization stores and processes personal data in connection to services or goods offered in the EU, then the laws will apply to you. Also, in the event of an infringement of these laws, you can face fines and penalties from 10 million to 20 million or 2% to 4% of the annual revenue of the organization depending upon whichever is higher.
At Freshworks, the makers of Freshteam, we have always implemented and practiced processes which ensure that customer data is stored and processed in ways only necessary to serve our customers in the best possible way. Our privacy, security & data storage policies are also streamlined with the GDPR goals and objectives. Visit our security page, to know more about the privacy and security policies. Also, learn about our organization-wide efforts for GDPR.
At Freshteam, we are committed to upholding the underlying principles of GDPR and below are some of the initiatives undertaken.
Programs, projects, and processes at Freshteam are aligned to Privacy Principles right from the inception of an idea or project, thereby supporting Privacy by Design and Default principles.
The GDPR program thoroughly evaluates how Freshteam, both as a data controller and processor, is placed with its existing procedures for readiness to:
Provide rights of individuals under GDPR
Assist customers in responding to data access requests from individuals.
At Freshteam, we are committed to upholding the underlying principles of GDPR and below are some initiatives undertaken.
Manual permanent delete:
Freshteam lets you delete the profile of a candidate or an employee permanently. On permanently deleting the profile, all data (name, email, phone number, etc) that identifies a person is erased forever. Only users with the admin role in Freshteam can permanently delete data.
Automatic anonymization of a candidate - Coming Soon
Freshteam lets you to automatically clear off in-active candidates after a specific period (6 months, 12 months, etc) as per your own company requirements. This set-up can only be configured by the users with admin role access in Freshteam to avoid accidental deletion of data.
Freshteam has simple options to export the entire profile data related to a candidate and employee anytime. Users with recruiter/admin role access in Freshteam can perform this action.
Freshteam allows the editing of a candidate/employee profile information if required. Users with recruiter/admin role access in Freshteam can perform this action.
Freshteam allows users to opt-out of data trackers that are used for business analytics or for improving the experience with the software at any given time. The action can be performed only by users with admin role access in Freshteam. When users want to opt-out, they can reach out to the admins.
GDPR does not require EU personal data to stay in the EU, nor does it place any new restrictions on the transfer of personal data outside the EU. GDPR only mandates that such transfers be legitimized through any of the mechanisms provided in the regulation.
Some ways of legitimized transfers are through EU-US Privacy Shield Certification and Model Contractual Clauses. Freshworks is certified under the EU-US and Swiss-US Privacy Shield.
Freshworks is committed to providing secure products and services by implementing and adhering to prescribed compliance policies, both as a data controller and processor. The upcoming GDPR enforcement is critical to our mission of providing the EU and all our global customers with a safe and dependable business software suite.
Disclaimer: This is for informational purposes only and should not be relied upon as legal advice or to determine how GDPR might apply to you and/or your organization. We encourage you to get independent professional advice before taking or refraining from any action based on the information provided here.
“Your recruiters won’t be switching between their email and ATS constantly, wasting time searching for information, running behind the hiring team or struggling with complex, clunky workflows (a feature of most enterprise products). With Freshteam, every stakeholder - recruiters, hiring team, employees - is onboard and happy.”
“Easy to use, great for small businesses - I had a professional looking career site in seconds. It’s very easy to use, I also like their Freshdesk platform and the pricing model that really lets you explore the software and get used to it before committing to pay.”
“Freshteam seemed to have everything we need to move candidates through the hiring process, and at a fair price. Competitors didn’t have everything we needed. The ones with more options had long integration processes and charged too much money; while still not checking all of our boxes.”