All Job descriptions Bank Teller
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Bank Teller

As a bank teller, you will be responsible for processing routine operations like cashing checks, depositing money and collecting loan payments. You’ll work with the team to ensure high-quality customer service by reducing customer wait time and increasing transaction efficiency.


Customer Service Industry

Customer services is a field which focuses on providing support and services for customers during the purchasing process.


What to expect from the role

  • Hands-on experience with support and guidance to customers.
  • Opportunity to practice and perfect customer service, sales, marketing, and effective communication.
  • Working with the guidance of professionals and seniors with many years of experience.
  • Exposure to the field of customer service and all its facets.


Responsibilities

  • Perform various bank transactions like accepting deposits and loan payments, cash checks and process withdrawals.
  • Check the customer’s requirements and suggest products and services which can help them.
  • Address customer queries and solve their problems.
  • Aid customers to finding relevant and required information.
  • Actively work towards maintaining customer relations and satisfaction.
  • Cross-sell other products and services.
  • Market alternate channels and make sales referrals.
  • Actively watch out for fraudulent practices and manage any risks that may arise.
  • Ensure regulations and policies are upheld.


Requirements

  • Bachelor's degree in finance, banking, economics or relevant subjects.
  • High school diploma mandatory.
  • [X] years of experience with banking roles like personal, retail and financial.
  • Basic knowledge of computers and electronic banking systems.
  • Excellent aptitude customer relations, marketing and sales.
  • Strong communication, management, and people skills.
  • Good mathematical skill with keen attention to detail.
  • PC skills necessary.


Average Salary

On average $23,200 per annum.

customer service bank teller

Source - glassdoor.com

Career Path

Bank Teller is a job role that is for those with entry to intermediate level experience in the field. It is a job requiring you to perform various bank transactions like accepting deposits and loan payments, cash checks and process withdrawals for customers. It also includes tasks like maintaining customer relations and analyzing customer information. To get a job as a customer service representative one must have:

  • Bachelor's degree in finance, banking, economics or relevant subjects.
  • Completed the necessary vocational training in fields like banking and communication.
  • 1-3 years experience in the field.


Career Progression

With appropriate experience and qualifications, you can move forward to other related job roles such as:

  • Loan Officer
  • Financial Advisor
  • Personal Banker


Sample Questions

Personal

  • What made you choose a job in banking and customer service?

  • Where do you see yourself in 5 years and how does this job role help you with that goal?

  • As this is a repetitive job, what would you do to stay motivated and on task always?

Human Resources

  • Are you comfortable working overtime if necessary?

  • If you saw an employee stealing what would you do?

  • Would you be okay to interact with different departments at the organization?

Management

  • Do you have a process to manage large sums of money?

  • Why did you choose our bank?

  • How did you work in your previous job?

Technical skills and knowledge

  • Has there ever been a time you delivered unsatisfactory service? How did you handle it?

  • Have you suggested or implemented changes that have made work processes more efficient?

  • Talk of a time you faced an ethical dilemma in the past, how did you handle it?