We are looking for a manager to help monitor and oversee the proper functioning of our call center. You will be required to ensure the center is performing at its best and producing results. You will also be required to make budget plans, analyze performances and report to management on the happenings of the center. Your contribution will make an impact on the kind of service we provide and keep our customers satisfied.
Customer services is a field which focuses on providing support and services for customers during purchasing process.
On average $66,343 per annum.
Call Centre Manager is a job role that is for those with intermediate level experience in the field. It is a job requiring you to set regular sales targets for them to meet and ensure the center is working at optimum capacity. It also includes tasks like managing the activities of the center and analyzing the efficiency of the employees. To get a job as a customer service representative one must have:
With appropriate experience in this job role, you can move onto other job roles in this field like:
What made you choose a career in a call center?
What is the most important thing to remember in the field of customer service according to you?
What qualities do you possess that make you qualified for this job?
How comfortable are you working with different departments across the company?
Would you be okay with working overtime?
What makes you think you’d be a good fit with our company culture?
What do you keep in mind while setting targets?
How would you describe your management style?
How would you ensure increased participation among your team?
If a representative was struggling with a product, client or call how would you step in to help?
Have you ever implemented a process at work which improved the workflow?
What would you suggest as an ideal way to initiate teamwork in a personal goal driven environment?
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