We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
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Customer services is a field which focuses on providing support and services for customers during the purchasing process.
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An average of $37,221 per annum.
Source - glassdoor.com
With appropriate experience in this job role, you can move onto other job roles in this field like:
What made you choose a career in customer service?
Describe an ideal day of work at a call center.
What quality of yours will add value to this job role?
How comfortable are you working with different departments across the company?
Would you be okay with working overtime?
What makes you think you’d be a good fit with our company culture?
How would you handle a customer making an unreasonable request?
Has there been a time a customer was angry but you diffuse the situation? Explain.
How will you ensure both personal and team goals were met?
How have you handled disgruntled customers in the past?
How would you handle a customer making an unreasonable request?
How would you handle an agitated customer?
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