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Dispatcher

We are looking for a dispatcher to attend and handle phone calls ranging in subject, urgency, and requirement. You will be required to record all call information, coordinate with field personnel and prioritize calls based on importance and act accordingly.


Customer Service Industry

Customer services is a field which focuses on providing support and services for customers during the purchasing process.


What to expect from the role

  • Hands-on experience with support and guidance to potential customers.
  • Opportunity to practice and perfect customer service, sales, marketing, and effective communication.
  • Working with the guidance of professionals and seniors with many years of experience.
  • Exposure to the field of customer service and all its facets.


Responsibilities

  • Answer phone calls and record relevant information.
  • Categorize calls according to importance and urgency.
  • Address any problems and requests via phone call by providing the appropriate information to our callers.
  • Coordinate with multiple personnel and equipment like radio, computer, and phone to send crew, vehicles and other units to the required location.
  • Ensure the route map for the field units are clear, coordinated and schedule them accordingly.
  • Provide detailed information on traffic, obstacles and requirements.
  • Enter and update data in the computer system and maintain a log of all necessary details.
  • Dispatch and receive delivery orders or products.
  • Ensure the caller is satisfied with the service provided.


Requirements

  • A bachelor’s degree in any subject.
  • Prior experience as a dispatcher.
  • Excellent communication and listening skills.
  • Accurate and fast data entry ability.
  • Excellent computer skills, familiar with technology and methods like CAD.
  • Great analytical ability and critical problem-solving ability.
  • Excellent multi tasking and organisational abilities.


Average Salary

On average $37,112 per annum.

Source - glassdoor.com

Career Path

Dispatcher is an entry-level job. It is the role responsible for answering phone calls and helping the caller with their concerns and provide accurate information to their queries. It also includes tasks like coordinating with multiple personnel, equipment, dispatching crews to specific locations and creating the most convenient route map for them to follow. A minimum requirement for this job role is a bachelor’s degree in any discipline.


Career Progression

With enough experience in this job role and appropriate qualification you can move onto other jobs in this field such as:

  • Call Centre Supervisor
  • Call Centre Manager


Sample Questions

Personal
  • Why did you choose a job as a dispatcher?

  • Are you a patient person by nature?

  • Describe an ordinary day on the job according to you?

Human Resources
  • How comfortable are you working with different departments across the company?

  • Would you be okay with working overtime?

  • What makes you think you’d be a good fit with our company culture?

Management
  • Are you a team player or a lone worker?

  • How would you describe your management style?

  • How would you prioritize your calls that you get?

Technical skills and knowledge
  • What dispatching equipment have you worked with in the past?

  • Tell me about a time you had to make a quick and difficult decision on your own.

  • How would you handle an agitated caller?