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Front Desk Representative

We are looking for a front desk representative to help with receptionist tasks such as greet our guests, schedule appointments, handle queries and complaints. You will also be required to take on clerical tasks such as receiving packages, sorting emails and keeping an inventory of office supplies. Your contribution will help increase the efficiency of the office workflow.


Customer Service Industry

Customer services is a field which focuses on providing support and services for customers during the purchasing process.


What to expect from the role

  • Hands-on experience with support and guidance to customers.
  • Exposure customer service, management, and effective communication.
  • Working with the guidance of professionals and seniors with many years of experience.
  • Exposure to the field of customer service and all its facets.


Responsibilities

  • Greet and welcome guests as they come and go.
  • Be professional and pleasant while interacting with guests.
  • Handle queries and address complaints.
  • Schedule meetings, interviews, and appointments.
  • Attend phone calls and redirect them to the appropriate line.
  • Take messages and pass them on to the receiver.
  • Receive packages, deliveries, and letters.
  • Regularly check and sort emails.
  • Keep an inventory of office supplies and ensure it is always stocked.
  • Maintain a filing system of all required documents.
  • Maintain a visitors log book.
  • Have an overview of the office expenses and costs.
  • Help make travel arrangements or any other administrative help.


Requirements

  • Any bachelors degree.
  • Prior experience in customer service as a receptionist, front desk representative, or relevant position.
  • Must know how to use office machinery like a printer, faxing machine, etc.
  • Basic computer knowledge (MS Office)
  • Excellent communication, written and people skills.
  • Good multitasking, time management and organisational skills.
  • Problem-solving ability with analytical skill.
  • Customer oriented and professional attitude.


Average Salary

Average salary per annum is $19,090.

Source - glassdoor.com

Career Path

Front desk representative is an entry-level job. It is the role responsible for overseeing that the facilities in our workplace are maintained well. It also includes tasks like responding to complaints, ensure damages are repaired, conducting regular check-ups and keeping an inventory of supplies. A minimum requirement for this job role is a bachelor’s degree in any discipline.


Career Progression

Other jobs you can move on to after considerable experience in this job role:

  • Front Desk Manager
  • Front Desk Associate
  • Service Front Desk Clerk


Sample Questions

Personal

  • What comprises excellent customer service according to you?

  • Describe a regular day in your job.

  • Where do you see yourself in 5 years?

Human Resources

  • Are you comfortable working overtime?

  • What makes you think you’d be a good fit with our company culture?

  • If you notice a fellow employee not following the rules of maintenance how do you handle that?

Management

  • How would you organize your tasks in a day?

  • How would you prioritize work if you had multiple tasks to complete?

  • How would you rate your multitasking and time management skills?

Technical skills and knowledge

  • What is the ideal procedure for accepting deliveries at the front desk?

  • Have you ever handled an angry customer, how did you do it?

  • What do you do if you’re on a call with your manager who is giving you instructions, and a significant customer walks in?