If you're a skilled help desk manager who can lead our IT team and provide support to internal customers aka our employees, both on-premises and off it. You will be responsible for answering inquiries, troubleshooting hardware and software issues, and documenting said issues. Your projects will be yours to run as long as they fit into the company's objectives and brand guidelines. If this sounds like your cup of tea, apply now and tell us why.
Customer services is a field which focuses on providing support and services for customers during the purchasing process.
On average $72,093 per annum.
Help Desk Manager is a job role that is for those with intermediate level experience in the field. It is a job requiring you manage the desk, supervise the staff and ensure IT queries are responded to on time. To get a job as a customer service representative one must have:
With appropriate experience in this job role, you can move onto other job roles in this field like:
What made you choose a career at a help desk?
What is the most important thing to remember in the field of customer service according to you?
What qualities do you possess that make you qualified for this job?
How comfortable are you working with different departments across the company?
Would you be okay with working overtime?
What makes you think you’d be a good fit with our company culture?
What do you keep in mind while setting targets?
How would you describe your management style?
How would you ensure increased participation among your team?
If a representative was struggling with a product, client or call how would you step in to help?
Have you ever implemented a process at work which improved the workflow?
What is the most important job of a help desk and how would you keep that as a reminder for your team?
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