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Receptionist

We are on the lookout for a smart Receptionist with a warm, personal manner. Once hired, the person will be expected to answer all general queries via the phone and email, be the face of the company to visitors and perform many administrative duties from copying to planning travel itineraries for partners. If you’re a creative someone who enjoys working in a fast-paced environment, look no further!


Customer Service Industry

Customer services is a field which focuses on providing support and services for customers during the purchasing process.


What to expect from the role

  • Hands-on experience with support and guidance to customers.
  • Exposure customer service, management, and effective communication.
  • Working with the guidance of professionals and seniors with many years of experience.
  • Exposure to the field of customer service and all its facets.


Responsibilities

  • Manages the phone system by answering all queries and connecting them to the appropriate personnel when necessary
  • Welcomes and directs the visitors to the appropriate party’s office; contacts the employee in concern when a visitor arrives
  • Maintains security by following established security procedures through a logbook and badges
  • Manages schedules and appointments as requested
  • Manages physical and digital filing system for all employees
  • Receives, sorts and delivers mail and deliveries
  • Performs other clerical duties like copying and scanning etc. as requested


Requirements

  • [X] years of experience working as a Receptionist or an Administrative Assistant or similar position
  • High school diploma mandatory; PA certification is a plus
  • Tech-savvy with hands-on experience working with MS Office
  • Strong organizational skills with attention to detail
  • Working knowledge of office management procedures and practices
  • Excellent written and verbal communication skills


Average Salary

On average $32,318 per annum.

Source - glassdoor.com

Career Path

Receptionist is an entry-level job. It is the role responsible for overseeing that the facilities in our workplace are maintained well. It also includes tasks like responding to complaints, ensuring security is maintained and keeping an inventory of supplies. A minimum requirement for this job role is a bachelor’s degree in any discipline.


Career Progression

Other jobs you can move on to after considerable experience in this job role:

  • Front Desk Manager
  • Front Desk Associate
  • Service Front Desk Clerk


Sample Questions

Personal
  • What comprises excellent customer service according to you?

  • Describe a regular day in your job.

  • Where do you see yourself in 5 years?

Human Resources
  • Are you comfortable working overtime?

  • What makes you think you’d be a good fit with our company culture?

  • If you notice a fellow employee not following the rules of maintenance how do you handle that?

Management
  • How would you organize your tasks in a day?

  • How would you prioritize work if you had multiple tasks to complete?

  • How would you rate your multitasking and time management skills?

Technical skills and knowledge
  • What is the ideal procedure for accepting deliveries at the front desk?

  • Have you ever handled an angry customer, how did you do it?

  • What do you do if you’re on a call with your manager who is giving you instructions, and a significant customer walks in?