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Busser

We are looking for a busser to join the service staff of our restaurant to help us deliver quality service and customer experience to our guests. You will be required to ensure that tables are clean before service, cutlery is placed, refilling beverages and serving prepared dishes. Your contribution to our service team will directly impact the customer experience, therefore your work should add to the quality and value of our establishment.


Hospitality Industry

This industry comprises of various categories of service related fields such as hotels, restaurants, transportation, and event planning to name a few. It is a profit-oriented multibillion-dollar industry directly dependent on the disposable income and leisure time of people.


What to expect from the role

  • Hands-on experience in cleaning and aiding service in the restaurant.
  • Learning how to organize and multitask on the job.
  • Learn on the job regarding the best practices in cleaning for the culinary field.
  • Exposure to the culinary, service and hospitality industry.


Responsibilities

  • Prepare the dining table before guests arrive.
  • Ensuring that the cutlery, napkins, and decorations are placed on the table in time.
  • Making sure the customers are comfortable when they are sitting by helping them with their chairs, glasses, and napkins.
  • Remove the dirty dishes as and when the guests complete their meals.
  • Helping clean any mess that may occur at the table.
  • Ensure the condiments, refreshments and complimentary meals are placed when the guests arrive.
  • Take orders and place them in the kitchen.
  • Serve the prepared dishes and refill beverages.
  • Clean the tables and ensure they are ready for the next guest.
  • Ensuring the reserved tables have the reserved placard assigned to it.
  • Working towards maintaining the quality policy of the restaurant and health department standards.


Requirements

  • High school graduate.
  • Restaurant management or hospitality degree is a bonus.
  • Prior experience with restaurant management and service.
  • Flexible with timings and availability.
  • Ability to multitask and efficiently work in a time bound environment.
  • Have a good sense of cleanliness.


Average Salary

On average $25,373 per annum.

Source - glassdoor.com

Career Path

Busser is an entry-level job. It is the role responsible for preparing the dining table before guests arrive. It also includes tasks like ensuring that the cutlery, napkins, and decorations are placed on the table in time. A minimum requirement for this job role is high school qualification.


Career Progression

With appropriate experience in this field, you can progress to other jobs in this field such as:

  • Waiter/Waitress
  • Caterer
  • Maitre d’Hotel


Sample Questions

Personal
  • What made you want to become a Busser?

  • How would you rate your sense of personal hygiene?

  • What do you like about the hospitality industry?

Human Resources
  • How would you react if a member of our establishment violated the food safety regulations?

  • Are you comfortable with working flexible hours?

  • Describe your knowledge of food safety.

Management
  • Have you ever had a customer dissatisfied with your services in the past, if yes, what happened and have you learned from this?

  • You see a guest about to sit down in an unclean table, how would you handle the situation?

  • You see a guest repeatedly asking for complementary dishes but not ordering anything, what will you do about it?

Technical skills and knowledge
  • What is the correct way to lay the table?

  • What kind of equipment and supplies have you used in the process of cleaning in the past?

  • How do you serve drinks properly?