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Housekeeper

We are looking for a housekeeper who can help us maintain the cleanliness of our establishment. You will be required to maintain the cleanliness of the rooms and help the guests with any requests or emergencies. You will also have to ensure fragile objects are handled with care and inform superiors of any damage. Your contribution adds value to the service we provide by maintaining a clean and tidy environment.


Hospitality Industry

This industry comprises of various categories of service related fields such as hotels, restaurants, transportation, and event planning to name a few. It is a profit-oriented multibillion-dollar industry directly dependent on the disposable income and leisure time of people.


What to expect from the role

  • Hands-on experience in cleaning and maintaining spaces.
  • Learning how to organize and multitask on the job.
  • Learn on the job regarding the best practices in cleaning for the hospitality industry.
  • Exposure to the culinary, service and hospitality industry.


Responsibilities

  • Help maintain the cleanliness by sweeping, mopping, vacuuming, dusting and polishing the surroundings.
  • Help with any emergency cleaning requirements and requests from guests.
  • Ensure different objects are handled with appropriate care such as fine china, paintings and glass objects.
  • Ensure rooms are attended to and are up to the standards of the establishment.
  • Collaborate with other housekeepers and cover all rooms of the hotel.
  • Inform superiors of any damages or issues that are observed.
  • Keeping an inventory of all the cleaning supplies and equipment and ensuring that it is always stocked up.
  • Ensure the safety regulations and standards of the establishment are maintained up to the highest quality.


Requirements

  • Graduated from high school.
  • Prior experience with housekeeping.
  • Ability to maintain a standard of performance and quality with work.
  • Excellent time management and organizational skills.
  • Friendly and helpful approach with customer oriented attitude.
  • Good command over language, multilingual is a bonus.
  • Excellent sense of cleanliness.


Average Salary

On average $24,995 per annum.

Source - salary.com

Career Path

Housekeeper is an entry-level job. It is the role responsible for maintaining the cleanliness and ensuring rooms are tend to. It also includes tasks like ensuring different objects are handled with appropriate care, complaints are addressed and keeping an inventory of all the cleaning supplies and equipment. A minimum requirement for this job role is high school qualification.


Career Progression

With enough experience and time in this job role you can also move towards different job roles:

  • Custodian
  • Maintenance Manager
  • Head of Facilities


Sample Questions

Personal
  • How would you describe your sense of cleanliness?

  • Why did you take up a job in housekeeping?

  • What do you like about the hospitality industry?

Human Resources
  • How would you react if you saw an employee displaying inappropriate behavior in the workplace?

  • In the case of staff shortage will you step in to help?

  • How well do you think you would work with other departments?

Management
  • How would you organize your tasks in a day?

  • How would you prioritize work if you had multiple tasks to complete?

  • How would you rate your multitasking and time management skills?

Technical skills and knowledge
  • Do you know the correct process of chemical cleaning and its precautions?

  • What are the cleaning equipment you’ve used in the past?

  • Name some key points to cleaning hotel suite?