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Porter

We are looking for a porter to help us with transporting guests luggage and belongings, ensuring our premises are well maintained and guests are satisfied. You are responsible for carefully handling their baggage and ensuring all their requirements are attended to along with other clerical jobs within our premises.


Hospitality Industry

This industry comprises of various categories of service related fields such as hotels, restaurants, transportation, and event planning to name a few. It is a profit-oriented multibillion-dollar industry directly dependent on the disposable income and leisure time of people.


What to expect from the role

  • Hands-on experience interacting with hotel patrons, carrying luggage to rooms and other clerical tasks.
  • Learning how to organize and multitask on the job.
  • Learn on the job regarding the best practices in the hospitality industry.
  • Exposure to the culinary, service and hospitality industry.


Responsibilities

  • Carry guests luggage to their respective rooms.
  • Ensure the hotel entrance, corridor and lobby are free of items and clutter.
  • Provide directions to guests for the various locations within the establishment.
  • Help transport baggage and luggage to their taxis or transport while checking out.
  • Ensure fragile packages are transported with care.
  • Engage with any special request from guests regarding their stay or baggage.
  • Arrange for transport for guests.
  • Help maintain the cleanliness of the premises.
  • Take on other clerical tasks as needed.
  • Follow all safety rules and regulations.
  • Help guests in case of an emergency.
  • Report any damages to technicians and ensure the repair is done.
  • Address the queries or complaints of guests.
  • Report any issue to the higher authorities.


Requirements

  • High school graduate.
  • Good physical endurance and stamina.
  • Prior work as a porter, janitor or bell boy.
  • Experience with cleaning equipment.
  • Excellent mechanical and communication skills.
  • Flexible with work timings and shifts.


Average Salary

The median salary is $10.76 per hour.

Source - payscale.com

Career Path

Porter is an entry-level job. It is the role responsible for carrying guests luggage to their respective rooms. It also includes tasks like ensuring the premises are free of clutter, assist guests and clerical tasks as needed. A minimum requirement for this job role is high school qualification.


Career Progression

After experience in this profession, hotel porters have the opportunity to move into other career options:

  • Receptionist
  • Waiter/Waitress
  • Kitchen Hand


Sample Questions

Personal
  • What made you want to become a porter?

  • What do you know about hospitality?

  • Where do you see yourself in 5 years?

Human Resources
  • How would you react if a member of our establishment violated the food safety regulations?

  • Are you comfortable with working flexible hours?

  • How would you react to a guest being rude to another employee?

Management
  • Have you ever misplaced any guests luggage in the past?

  • What will you do if you deliver the wrong luggage to the wrong guest?

  • How would you act if you saw the guest transporting illegal substances?

Technical knowledge and skills
  • How would you transport a box that is marked fragile?

  • What would you do if you saw an unmanned suitcase for a long time on the premises?

  • What are the various responsibilities to help within the lobby?