All Job descriptions Waiter/Waitress
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Waiter/Waitress

We are looking for a waiter or waitress to join our service staff at our restaurant to help provide quality service to our customers. You will primarily be required to wait on tables, take orders and serve food. You will also have to help clear dishes after customers have eaten and handle payment transactions. Your contribution to the restaurant ambiance will directly impact our customer experience and hence, our growth.


Hospitality Industry

This industry comprises of various categories of service related fields such as hotels, restaurants, transportation, and event planning to name a few. It is a profit-oriented multibillion-dollar industry directly dependent on the disposable income and leisure time of people.


What to expect from the role

  • You can practice the art of culinary service.
  • You can learn about various cuisines, food items, and drinks.
  • You will learn how to manage your time, organize and multitask.
  • Exposure to the hospitality and culinary industry.


Responsibilities

  • Wait on tables and provide quality service to the customers who arrive at the restaurant.
  • Be fully aware of the menu and the specials to inform the customers.
  • Suggest specials and appropriate dishes to customers when required.
  • To take down orders, deliver it to the kitchen and serve the prepared dishes on the table.
  • Regularly replenish the water in the glasses.
  • Clear out the finished dishes.
  • Enquire if you could be of service regularly.
  • Be courteous and well mannered.
  • Address problems and negotiate with efficiency.
  • Multitask with other tables, orders and always have your eye open for when a customer calls.
  • Arrange the table and set it up for the customers.
  • Keeping the table clean and tidy.
  • Deliver the checks and handle all payment transactions.
  • Greet the patrons when they arrive and leave.
  • Ensure the health department regulations and the quality policy of the restaurant is upheld.


Requirements

  • At least a high school graduate, vocational training with subjects concerning the food service industry is a bonus.
  • Prior experience as a waiter or waitress.
  • Excellent communication and listening skills.
  • Effective multitasking and time management skills.
  • Enthusiastic, friendly and well mannered.
  • Must have patience while dealing with a customer.
  • Basic computer or software knowledge.


Average Salary

An average of $19,990 per annum.

An average of $19,990 per annum.

Source - money.usnews.com

Career Path

Waitress/Waiter is an entry-level job. It is the role responsible for waiting on tables and provide quality service to the customers who arrive at the restaurant. Here is how you can go about your career path after high school:

  • Get certified by completing a course on food handling and service.
  • Complete on the job training for a period to gain on-hands experience.


Career Progression

After sufficient experience and excellent performance throughout the waiting career.

  • Food and Beverage Manager.
  • Caterer.
  • Cafe Manager.
  • Maitre d’Hotel
  • Bar Manager.
  • Restaurant Manager.


Sample Questions

Personal
  • What made you choose to become a waiter?

  • Would you call yourself an organized person?

  • Where do you see yourself in 5 years?

Human Resources
  • How would you react if a member of our establishment violated the food safety regulations?

  • Are you comfortable with working flexible hours?

  • Describe your knowledge of food safety.

Management
  • How will you handle a customer that is asking for something we do not serve?

  • Can you tell us a situation in the past where you had to represent the establishment’s regret to a customer for some reason? How did you handle it?

  • How would you describe your management style?

Technical skills and knowledge
  • What do you check for before serving a plate on the table?

  • How do you serve wine?

  • How do you lay a table?