Freshservice For Business Teams
Uncomplicate service delivery for business teams—no ITSM implementation needed.
Trusted by 20,000+ businesses worldwide
Enterprise service management for any business team
Unified team platform
Centralize requests, approvals, and tasks so any team works with clarity. Stay connected on one platform with built-in SLAs, routing, and visibility.
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Unified ServiceOps in action
Coordinating every employee workflow
Elevate HR teams’ ability to manage employee requests, onboard new hires efficiently, and automate approvals for faster resolution.
Streamlining approval workflows
Simplify financial workflows by automating expense approvals, procurement requests, and access to budget insights.
Staying on top of maintenance
Streamline facility's operations with centralized requests, real-time tracking, and automated maintenance workflows.
Centralizing legal requests
Accelerate contract reviews, automate document requests, and ensure compliance with transparent approval workflows.
Integrate with tools like Workday, Microsoft Teams, Slack, and more so teams can manage requests and updates without switching between apps.
Chosen by agile teams. Operating at scale.
"Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs."
VP of Infrastructure and Operations, Databricks
96%
Customer satisfaction score
"It has helped us to improve turnaround time and user experience in handling service tickets. Freshservice implementation was faster when compared with other competitive tools in this category."
Head IT and Security, Sonatasoftware Logo
"They understood our challenges and made customizations to suit our needs directly. Freshworks regularly checks in and gives us everything we need for success."
Chief Information Officer, Coherent