All Job descriptions Retail Sales Representative
copy job description

Retail Sales Representative

We are looking for a retail sales representative who can handle customers and sales at our establishment. You will be required to help them with selling products, helping customers with their purchases and keeping a check on the stock at the store.


Retail Industry

The retail industry sells consumer goods and services to customers through various channels like stores, online shopping, etc.


What to expect from the role

  • Hands-on experience in helping retail sales, customer service and marketing.
  • Learning how to organize, multitask and manage time.
  • Learn on the job regarding the best practices in retail.
  • Exposure to the retail industries and its various responsibilities.


Responsibilities

  • Greet customers when they enter and leave the establishments.
  • Provide them with accurate information in response to customers queries.
  • Compare prices and features across products to help customers buy better to their requirements.
  • Cross-sell products.
  • Maintain an inventory and ensure that stocks are always full.
  • Help customers with returns and exchange of products.
  • Collaborate with fellow employees to provide high-quality customer service.
  • Explain and tell customers about discounts and offers currently going on.
  • Constantly replenish information on all products/merchandise such as price, features, after-sales service, etc.


Requirements

  • High school graduate
  • A graduate degree in marketing or related subject is an additional bonus.
  • Prior experience as a sales representative, retail sales representative or similar roles.
  • Excellent record of achieving targets and quota
  • Excellent communication skills.
  • Multi tasking ability and organisational skills.
  • Basic knowledge of computers and inventory software.


Average Salary

On average $11.19 per hour.

Source - indeed.com

Career Path

Retail Sales Representative is an entry to an intermediate level job. It is the role responsible for helping customers with buying products by providing information on the price, features, and directions to find it. It also includes tasks like collaborating with fellow employees, maintains the stock and keeping an inventory of products. A minimum requirement for this job role is high school qualification.


Career Progression

With appropriate experience in the job and required further qualifications you can advance to other jobs in the field such as:

  • Floor Manager
  • Assistant Store Manager
  • Head Store Manager


Sample Questions

Personal
  • What does customer service mean to you?

  • What is the most important motto for being a good sales representative according to you?

  • Where do you see yourself in 5 years?

Human Resources
  • Are you comfortable working on weekends?

  • Are you comfortable working late hours?

  • What would you do if you saw an employee violating the company code?

Management
  • How would you handle an angry customer?

  • How would you manage multiple deadlines?

  • Are you a team player or a lone worker?

Technical skills and knowledge
  • How would you promote the sales of different products?

  • Are you familiar with a cashier machine?

  • What inventory software and equipment are you used to working with?