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Travel Agent

We are looking for an enthusiastic travel agent for our company to help guide our customers towards their dream holidays. You will need to speak to our customers, understand their needs and suggest the right travel package to suit their needs. Your contribution will impact our company as well as the satisfaction of our customers and drive profits.


Travel and Tourism Industry

This industry is a global multibillion-dollar industry that caters to recreational, leisure and business travelers. This industry covers transportation services, hospitality services, and entertainment.


What to expect from the role

  • Hands-on experience in planning travel packages, selling trips to clients, etc.
  • Learning how to organize, multitask and manage time.
  • Learn on the job regarding the best practices in travel management and tourism.
  • Exposure to the travel and tourism industry, and its various responsibilities.


Responsibilities

  • Plan travel packages for clients from destination, dates, accommodation, transportation, insurance and other services.
  • Sell travel packages to clients and customers.
  • Take into consideration the clients needs and suggest the right travel plan for them.
  • Give the required information and documents to the customers for their itinerary such as travel papers (VISA, Tickets), Brochures, Maps, Guides, etc.
  • Book the hotel and transportation.
  • Resolve any issues that arise during travel or planning.
  • Maintain a client database with all information logged in securely.
  • Maintain a filing system for all financial and trip records.
  • Be updated with all tourism policies and regulations.
  • Meet the sales targets.
  • Regularly research the changing tourism and travel trends.


Requirements

  • Bachelor's degree in travel and tourism, hospitality business or relevant fields.
  • Prior experience as a travel agent or an avid traveler is a bonus.
  • Strong knowledge of traveling software and procedures.
  • Basic computer skills and software like MS Office.
  • Multilingualism is an advantage.
  • Excellent communication and people skills.
  • Efficient negotiation and sales skills.
  • Up to date with domestic and international travel trends.
  • Well read on the rules and regulation of tourism.


Average Salary

The median annual wage of $40,840.

Source - hostagencyreviews.com

Career Path

Travel Agent is an entry level to an intermediate job role. It is the role responsible for charting out the requirements and planning travel packages for customers. Here are a few steps you can take towards this job role:

  • Bachelor's degree in travel and tourism, hospitality business or relevant fields.
  • Masters degree in a similar discipline.
  • 1-3 years of experience in travel and tourism.


Career Progression

With sufficient experience in this job role, you can move to other pathways such as:

  • Travel Consultancy
  • Business Travel Consultant
  • Team Leader
  • Sales Executive


Sample Questions

Personal
  • Why did you want to become a travel agent?

  • What do you enjoy most about planning a trip?

  • Where do you see yourself in 5 years?

Human Resources
  • Are you comfortable working extra hours?

  • How soon can you start the job?

  • Are you comfortable with traveling on short notice?

Management
  • What efforts do you take to maintain relationships and network with vendors?

  • How would you work towards meeting your sales goals for the month?

  • How would you handle disgruntled customers?

Technical skills and knowledge
  • Was there any last minute issues that occurred for you in your experience as a travel agent? How did you handle it?

  • What travel software are you used to working with prior?

  • What kind of holiday will you plan for a family reunion?