Quality Management is the process of overseeing all activities that must be successfully completed to reach and maintain the desired level of excellence. Also known as Total Quality Management, it is about accomplishing short-term goals that will accelerate the journey towards the long-term goals.
The process of Quality Management includes devising a quality management policy, having an implementation plan, metrics to measure quality, quality improvement and so on.
Sorry, our deep-dive didn’t help. Please try a different search term.