Improve productivity, drive efficiency with Freddy AI
Simplify workflows, remove repetitive tasks, and standardize services with intelligent AI that boosts productivity and optimizes operations at scale.
Build efficient, effective agent workflows
Freddy AI Copilot simplifies workflows, boosts service efficiency, reduces agent workloads, and supercharges overall productivity. The result is exceptional service and elevated output, all across your business.
Raise the service experience bar
Reduce agent workload by automating tasks, ensuring faster resolutions, consistent support quality, and improved employee satisfaction.
Free agents from routine work
Free agents from repetitive tasks with Freddy AI—speed up resolutions, maintain quality, and let agents focus on what truly matters.
Accelerate resolutions with smarter, AI-driven processes
Create knowledge efficiently—save time, reduce effort, and deliver accurate, high-quality content for better service.
Boost agent efficiency with AI
Streamline agent workflows, reduce effort, and enhance service productivity with smart, AI-powered assistance from Freddy AI Copilot.
Swift summaries for better resolutions
Tickets and chats from Slack and MS Teams are summarized by Freddy AI Copilot, resolution notes are generated, and post-incident reports created—giving agents up-to-the-minute context, saving time, and enabling faster, more informed resolutions.
Real stories from real results
Summarizer in Freddy AI Copilot allows our IT support management team to quickly grasp the context of escalated issues, significantly reducing the time spent reviewing tickets and enabling faster resolutions.
Freshservice has been essential to our growth. Its automation and AI-powered features like the ticket suggester and Freddy AI Insights are enhancing our efficiency and enabling us to scale our IT support effectively.
We are in the early stages of Freddy AI adoption, and we've deployed 50 licenses to the IT Operations teams. We are seeing increased productivity and uniformity in replies and closures. I personally use ticket summarisation for detailed, long-standing issues with lots of notes and back-and-forth.
Get the most out of Freshservice
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Freddy AI Copilot Overview
Explore the solutions Freddy AI Copilot offers and share with your teams.
Freddy AI Copilot: A Masterclass Series
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Frequently asked questions
What is Freddy AI Copilot and how does it help service teams?
Freddy AI Copilot empowers service teams with daily AI-driven assistance to improve agent productivity, enhace service efficiency, and deliver better employee support.
What are the main use cases for Freddy AI Copilot?
Freddy AI Copilot can be used to summarize and triage support tickets, find similar issues, suggest better responses, and generate knowledge base articles to improve service desk efficiency.
What features are included with Freddy AI Copilot?
Freddy AI Copilot offers over 10 productivity-boosting features, including AI-powered reply suggestion, ticket summarization, field suggestion, similar ticket suggestions, and more.
How can I access Freddy AI Copilot in my service desk?
You can easily find and use Freddy AI Copilot directly within your service desk, seamlessly integrated into your daily workflows and available across service modules.
Redefine your service experience with Freddy AI
14-day free trial. No credit card required. No strings attached.