Improve productivity, drive efficiency with Freddy AI
Simplify workflows, remove repetitive tasks, and standardize services with intelligent AI that boosts productivity and optimizes operations at scale.Elevate Agent Performance and Satisfaction
Empower agents to handle more complex issues with confidence, reduce average handle time, and maintain high accuracy across all customer interactions through intelligent automation.
Reduce agent workload by automating tasks, ensuring faster resolutions, consistent support quality, and improved employee satisfaction.
Boost agent efficiency with AI
Streamline agent workflows, reduce effort, and enhance service productivity with smart, AI-powered assistance from Freddy AI Copilot.
Swift summaries for better resolutions
Tickets and chats from Slack and MS Teams are summarized by Freddy AI Copilot, resolution notes are generated, and post-incident reports created—giving agents up-to-the-minute context, saving time, and enabling faster, more informed resolutions.
Intelligent help content creation
Generate help articles with Freddy AI from past tickets and chats, saving agent time and expanding self-service content. Freddy AI also analyzes recent tickets to identify knowledge gaps, ensuring your knowledge base stays relevant (now available for Early Access).
Support faster and better with Copilot writing assistance
Freddy AI Copilot drafts context-aware replies, helping agents respond faster with the right tone and language, while clarity, consistency, and overall customer communication are improved.
Smart suggestions accelerate resolutions
Freddy AI Copilot suggests ticket fields like priority, urgency, and type, reducing manual effort and saving agents energy for important tasks. Similar ticket suggestions speed up resolution and ensure accurate, efficient handling—especially during high-volume surges.
Break language barriers with real-time translations
Freddy AI Copilot translates tickets, conversations, and summaries in real time into the agent’s preferred language—enabling seamless, bi-directional communication that supports global teams and reduces friction with multilingual support.
Join 75,000+ companies uncomplicating their IT service & support
With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support.
Redefine your service experience with Freddy AI
14-day free trial. No credit card required. No strings attached.
Start free trial
Explore the platform hands-on for 14 days—no credit card required. No strings attached.
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Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.