Freshchat Product Update

Announcing Freshchat’s Away Experience – set the right expectations with customers while you are away

Announcing Freshchat’s Away Experience – s...

(Spoiler alert! It’s not by turning off your chat widget)   Today, we’re announcing a bette...
Reimagine the way you connect with leads and users over messaging — Say hello to Proximity

Reimagine the way you connect with leads and users...

For any business, there are three sets of people who matter the most — the prospect who is a poten...
From second guessing hard decisions to winning back lost customers, here’s what we’ve learned so far in the first year of Freshchat’s launch

From second guessing hard decisions to winning bac...

18 September 2018: Decisions It is 1 am. I anxiously open the E app—one of the premier fintech app...
Freshchat’s 2018 marketing misfires: A case against red buttons, growth hacking, and YouTube ads

Freshchat’s 2018 marketing misfires: A case agai...

Working for a unicorn startup comes with amazing advantages. You can build things that you know are ...
The Freshchat Insider – Omnipresence and Proximity

The Freshchat Insider – Omnipresence and Pro...

We recently turned one — 365 days, a lot of whiteboarding, prototypes, feedback, and cups of filte...
Happy birthday, baby!

Happy birthday, baby!

When I joined the rocket ship called Freshworks in 2016, I enjoyed setting up the SDR team during my...
Introducing, The Freshchat Insider

Introducing, The Freshchat Insider

2017 will go down in history for us, at Freshchat. While we were building the product, the goal was ...
Freshchat integrates with Freshsales: A gift for your sales teams!

Freshchat integrates with Freshsales: A gift for y...

Freshsales customers have always loved how beautifully email and phone are integrated into it –...
Introducing Freshchat – A better way to engage

Introducing Freshchat – A better way to enga...

Today we announce the launch of a brand new product for customer engagement on websites and apps, Fr...