Freshchat Product Update

Introducing the new Customer Messenger by Freshchat

Introducing the new Customer Messenger by Freshcha...

We’ve made messaging more modern, personal and accessible than ever. Here’s the new Customer...
7 Freshchat features that make you go “Wow, this makes my work so much easier”

7 Freshchat features that make you go “Wow, this...

“Wow, this makes my work so much easier. I can’t wait to use Freshchat!”, exclaimed Sa...
Redefine Trigger Marketing with Freshdesk Messaging’s new Campaigns upgrade

Redefine Trigger Marketing with Freshdesk Messagin...

We gave one of our most powerful features a big functionality upgrade and a brand new look. With our...
Introducing Freshdesk Messaging marketplace – the icing on our birthday cake!

Introducing Freshdesk Messaging marketplace –...

Light up the candles, ‘cause we’ve turned two! As part of the celebrations, we’ve launched...
Announcing Freshchat’s Away Experience – set the right expectations with customers while you are away

Announcing Freshchat’s Away Experience ̵...

(Spoiler alert! It’s not by turning off your chat widget)   Today, we’re announcing a bette...
Reimagine the way you connect with leads and users over messaging — Say hello to Proximity

Reimagine the way you connect with leads and users...

For any business, there are three sets of people who matter the most — the prospect who is a poten...
From second guessing hard decisions to winning back lost customers, here’s what we’ve learned so far in the first year of Freshdesk Messaging’s (formerly Freshchat)launch

From second guessing hard decisions to winning bac...

18 September 2018: Decisions It is 1 am. I anxiously open the E app—one of the premier fintech app...
Freshdesk Messaging’s 2018 marketing misfires: A case against red buttons, growth hacking, and YouTube ads

Freshdesk Messaging’s 2018 marketing misfire...

Working for a unicorn startup comes with amazing advantages. You can build things that you know are ...
The Freshdesk Messaging Insider – Omnipresence and Proximity

The Freshdesk Messaging Insider – Omnipresen...

We recently turned one — 365 days, a lot of whiteboarding, prototypes, feedback, and cups of filte...
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