Ace your customer engagement game with

personalised Campaigns

Send smart, intent-driven messages to nurture leads, onboard users, reduce drop-offs and to upsell customers

based on unique behavior.

In-app Messages

Communicate value to your users within the product. Segment your customers and users based on their usage, behavior, and activity to send announcements, gather feedback, nudge for re-purchase, or increase adoption.

Triggered and Scheduled Emails

Improve open rates with smart, intent-driven emails. Trigger or schedule targeted emails to engage your prospects and customers, based on the actions they take on your website, product, or app.

Target the right people, send the right message at the

right time

Freshdesk Messaging’s In-app Messages and Email Campaigns come with granular level targeting that drive people towards your customer engagement goals — increasing revenue, reducing churn, receiving feedback and product adoption.

Target the right people, send the right message at the

right time

Freshdesk Messaging’s In-app Messages and Email Campaigns come with granular level targeting that drive people towards your customer engagement goals — increasing revenue, reducing churn, receiving feedback and product adoption.

Onboarding

Educate new users about your product. Share tips and best practices to enable them for success.

Announcement

Create user segments to make announcements about updates, releases, and launches.

Adoption

Encourage users to do more with your product based on how active they are.

Feedback

Listen to the voice of your users. Turn detractors and passives into promoters.

Engage your users where they are

Freshdesk Messaging's Campaigns allows you to reach users inside your product through in-app messages and even outside your product through emails and push notifications.

Measure and optimize your customer engagement

Keep a tab on how your messages are doing when your campaign is live, or analyse results once your campaign is completed. Metrics like seen, open, clicked and reply rates will immediately give you high-level insights, so you can optimise and take action.