For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
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Use Freshdesk Messaging to communicate that value to unlock faster growth. Start turning new sign-ups into active, engaged users.
Send smart, intent-driven messages to nurture leads, onboard users, reduce drop-offs and to upsell customers
based on unique behavior.
Communicate value to your users within the product. Segment your customers and users based on their usage, behavior, and activity to send announcements, gather feedback, nudge for re-purchase, or increase adoption.
Improve open rates with smart, intent-driven emails. Trigger or schedule targeted emails to engage your prospects and customers, based on the actions they take on your website, product, or app.
“The messages we send via campaigns have been seen over 3.1 million times, with a response rate of over 28%. Our customers know that we are always there for them.”
Freshdesk Messaging’s In-app Messages and Email Campaigns come with granular level targeting that drive people towards your customer engagement goals — increasing revenue, reducing churn, receiving feedback and product adoption.
Educate new users about your product. Share tips and best practices to enable them for success.
Create user segments to make announcements about updates, releases, and launches.
Encourage users to do more with your product based on how active they are.
Listen to the voice of your users. Turn detractors and passives into promoters.
Freshdesk Messaging's Campaigns allows you to reach users inside your product through in-app messages and even outside your product through emails and push notifications.
Keep a tab on how your messages are doing when your campaign is live, or analyse results once your campaign is completed. Metrics like seen, open, clicked and reply rates will immediately give you high-level insights, so you can optimise and take action.
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