Freshdesk Messaging - the ideal Olark alternative

Give the experience of continuous, context-driven modern messaging to all your users and website visitors with Freshdesk Messaging.

End chat is not a concept anymore. Olark’s end chat is a put-off. That’s why we built a software that follows the modern messenger approach, gifting you with conversations that are endless and organized into topic-based threads. No more lost conversations, no more time-outs!

Olark still expects supervisors to manually assign conversations to team members. If they don’t, your team members will have to pick conversations, leading to cherry picking. With Freshdesk Messaging, bid adieu to manual assignment and forget what cherry-picking means. Auto-assign conversations based on team member’s load or expertise, based on keywords or preset conversation conditions and rules.

With the Freshdesk Messaging bot, collecting lead information is now made easy and effortless. The bot transfers conversations to team members after collecting the lead information letting your team members focus on high impact conversations.

Use event triggers and Freshdesk Messaging’s deep targeting and segmenting capabilities to send precise contextual messages to every user at any stage of the buying cycle.

Timing a chat out is a thing of the past. With Freshdesk Messaging, your team members can be more productive with a multi-feature system, built for engaging more, and coming out with stunning outputs.

With Freshdesk Messaging’s real-time dashboard, you can keep a tab on all your key performance metrics and trends to make data driven decisions. You can focus on improving user experience and also help your team perform better.

With an integrated, in-app FAQ model, browse and search experience inside the messenger, and native FAQs on mobile, team members can deflect common queries coming from visitors about specific topics and visitors can get answers to their questions without having to interact with a team member.

With a multitude of products that integrate with Freshdesk Messaging, you will never be lost. Get the best of all worlds and connect Freshdesk Messaging with your most-preferred apps today.

Freshdesk Messaging’s iOS and Android apps ensure your team members never have to miss out on responding to conversations, even if they are away from their desk.

We’ve got the best SDK for mobile apps, and we really mean it! With in-app chat, a customizable knowledge base, real-time notifications, rich media and native FAQs, empower your app and support your customers no matter where they come from.