Freshchat - the ideal Olark alternative

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Still banking on live chat softwares that claim to make your business more human?  
Move to Freshchat now.

Bid adieu to live-chat softwares. Get Freshchat - the all new modern messaging app built to address all your sales, marketing and support needs on your website.

Conversation Management

Give the experience of continuous, context-driven modern messaging to all your users and website visitors with Freshchat.

Comparison
Unlimited conversation history
Unlimited conversations
Unlimited contact list
Priority Inbox
Custom Views
Team Widget
Web Messenger

End chat is not a concept anymore. Olark’s end chat is a put-off. That’s why we built a software that follows the modern messenger approach, gifting you with conversations that are endless and organized into topic-based threads. No more lost conversations, no more time-outs!

Comparison
Modern Web Messenger
Customizable chat widget
Message Channels
Team Member Profiles
Integrated FAQ
Videos
Emojis
Widget branding
Conversation routing

Olark still expects supervisors to manually assign conversations to team members. If they don’t, your team members will have to pick conversations, leading to cherry picking. With Freshchat, bid adieu to manual assignment and forget what cherry-picking means. Auto-assign conversations based on team member’s load or expertise, based on keywords or preset conversation conditions and rules.

Comparison
Conversation routing
Conversation routing based on skill levels
Conversation assignment based on keywords and rules
Conversational bot for automatic lead collection

With the Freshchat bot, collecting lead information is now made easy and effortless. The bot transfers conversations to team members after collecting the lead information letting your team members focus on high impact conversations.

Comparison
Bot
Lead collection bot
Customized bot workflow
Autoload bot conversations as leads into the CRM
Triggered Messages and In-app Campaigns

Use event triggers and Freshchat’s deep targeting and segmenting capabilities to send precise contextual messages to every user at any stage of the buying cycle.

Comparison
Triggered Messages
Event Attributes
Detailed User Properties
Productivity-driven Inbox

Timing a chat out is a thing of the past. With Freshchat, your team members can be more productive with a multi-feature system, built for engaging more, and coming out with stunning outputs.

Comparison
Canned Responses
Custom scripts for contextual information (SmartPlugs)
Desktop notifications
Bulk actions - resolve, reply and assign to groups
Business Hours
Private notes for collaboration
Powerful search bar
Search bar for conversations
Dashboard

With Freshchat’s real-time dashboard, you can keep a tab on all your key performance metrics and trends to make data driven decisions. You can focus on improving user experience and also help your team perform better.

Comparison
Real-time reporting
CSAT Ratings
Conversation Response Speeds
Incoming Conversation Trends
Compare Conversation Status Metrics
Self-service

With an integrated, in-app FAQ model, browse and search experience inside the messenger, and native FAQs on mobile, team members can deflect common queries coming from visitors about specific topics and visitors can get answers to their questions without having to interact with a team member.

Comparison
Integrated FAQ
FAQ feedback
Multilingual FAQs
Powerful FAQ search bar
Multimedia FAQs
Tags for FAQs
Topic-based FAQ folders
Integrations

With a multitude of products that integrate with Freshchat, you will never be lost. Get the best of all worlds and connect Freshchat with your most-preferred apps today.

Comparison
Facebook Messenger
Slack
Freshdesk
Freshsales
ClearBit
ClearBit Reveal
Full Contact
Shopify
Squarespace
WordPress
Mobile Apps

Freshchat’s iOS and Android apps ensure your team members never have to miss out on responding to conversations, even if they are away from their desk.

Comparison
Chat widget for mobile browsers
iOS Team Member App
Android Team Member App
Push Notifications
Mobile App SDK

We’ve got the best SDK for mobile apps, and we really mean it! With in-app chat, a customizable knowledge base, real-time notifications, rich media and native FAQs, empower your app and support your customers no matter where they come from.

Comparison
In-app chat support
Push notifications
Voice messaging
In-app campaigns
Native FAQs
Rich media
Integrated in-app FAQs

Celebrate growing leads and users without getting charged for them.

Limited visitor and user dataUnlimited visitor and user data on any plan