February 26, 2020
Freshworks Inc., the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks’ AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. AnsweriQ’s unique ML models leverage AI algorithms against millions of customer interactions to generate automated self-service Q&As and improve next-step escalations.
February 04, 2020
Freshworks Inc., the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. With Freshsuccess, organizations will be able to improve customer results, prevent churn and identify sales opportunities. Businesses can also quickly understand the health of customer accounts and determine effective next actions that increase the lifetime value of the relationship.
November 27, 2019
Freshworks Inc., the customer engagement software company, announced the opening of its third Indian office, located in Hyderabad. The office opening follows the company’s signing of series H funding of $150 million USD led by Sequoia Capital, CapitalG and Accel. The company whose roots were established in Chennai, now has twelve global offices including major technical and sales operations in Chennai, Bengaluru, and now Hyderabad.
November 19, 2019
● Half (49%) of CRM users can't concretely identify specific ways AI enhances their company’s CRM.
November 13, 2019
Freshworks Inc., the customer engagement software company, announced today the signing of definitive agreements for a $150 million series H round of funding at a post-financing valuation of $3.5 billion. The round was led by existing investors Sequoia Capital, CapitalG, and Freshworks’ first investor, Accel. The capital will be used to further Freshworks’ worldwide expansion as well as accelerate investment in its integrated SaaS platform. As part of this effort, Freshworks also announced its Customer-for-Life Cloud, which establishes a common data platform across all of the company’s customer engagement products to unify important customer information from marketing, sales, support and customer success to enhance the never-ending customer journey. The financing is expected to close by year-end and is subject to customary closing conditions, including U.S. antitrust regulatory clearance.
October 30, 2019
Freshworks Inc., the customer engagement software company, announced today the highlights of its Q3 2019, headlined by global expansion, customer growth, continued product innovation and industry recognition. Buoyed by rapid growth, Freshworks expanded its global presence, opening its second U.S. office in Denver. As part of its expansion efforts, the company aims to hire over 100 sales and solution engineers to support increased sales activity in the region. With the addition of the Denver office, Freshworks now counts over 11 offices across the globe backed by a team of over 2,500 employees.
September 16, 2019
Freshworks Inc., the customer engagement software company, announced that, for the third consecutive year, the company has been named to the Forbes Cloud 100. This is the definitive list of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Partners. Freshworks first appeared on the list in 2017 at No. 95, was ranked No. 60 in 2018, and moved up to No. 40 this year.
September 10, 2019
Freshworks Inc., the customer engagement software company, announced that it is the only new company added to the 2019 Gartner Magic Quadrant for IT Service Management Tools* for Freshservice. In addition to this latest inclusion, in 2019 Gartner has also recognized Freshworks in the Magic Quadrant for Sales Force Automation for Freshsales**, and in the Magic Quadrant for CRM Customer Engagement Center for Freshdesk***. To read the entire Magic Quadrant for IT Service Management Tools report click here.
September 05, 2019
Freshworks Inc., the customer engagement software company, announced research results showing that U.S. sales and service agents waste a combined 516 million hours a year trying to navigate the software they are forced to use. The wasted hours searching for information, clicking through confusing menus, working around glitches and missing functionality represent a whopping $8.3 billion in lost productivity every year.
September 05, 2019
Freshworks Inc., the customer engagement software company, has published a new, beautifully crafted book that articulates the emerging democratic design movement in India. “Indian Democratic Design,” showcasing both the design principles and the Indian companies that have embraced them, was unveiled today at Refresh 19, Freshworks’ annual user conference in Las Vegas.
September 04, 2019
Freshworks Inc., the customer engagement software company, announced Freshsuccess customer success management software, delivering an integrated customer view for marketing, sales, support and success professionals. Now, all go-to-market teams can leverage unified, holistic data of both accounts and contacts yielding the most up-to-date account activity and health information to identify accounts that are either at risk or ready to buy more goods and services.
August 20, 2019
Freshworks Inc., the customer engagement software company, announced today that it has registered 61% year-over-year billings growth in Q2 2019, driven by considerable momentum in multiple areas.
August 01, 2019
Freshworks Inc., the customer engagement software company, announced today that legendary basketball player, entrepreneur and investor Shaquille O’Neal will headline the company’s global user conference Refresh 19, to be held Sept. 4-5, 2019 at Aria Resort & Casino in Las Vegas. Joined by IKEA’s visionary former head of design, Marcus Engman, as the event’s marquee keynotes, O’Neal promises to be as insightful as he is entertaining. “Shaq” will dive deeper into some of his learnings about business, life and sports – also known as “Shaq-isms.”
July 17, 2019
Freshworks Inc., a global innovator in customer engagement software, announced today that it has been recognized in the Gartner June 2019 Magic Quadrant for Sales Force Automation.* Freshsales, its cloud-based sales CRM software, was also recognized in the report.
July 15, 2019
Freshworks Inc., a global innovator in customer engagement software, in association with Feeding India, an award-winning non-profit organisation working towards solving the challenges of food waste, hunger and malnutrition, today took to the world stage to highlight India’s hunger plight. Freshworks flew a blimp over Lord’s Cricket Ground during the Cricket World Cup final to share its passion for cricket while raising awareness of the hunger problem back home. Freshworks will kickstart the partnership with an initial donation that provides over 100,000 meals for children through Feeding India.
July 02, 2019
Freshworks Inc, a global leader in customer engagement software, today announced that it has expanded the number of products hosted on its Sydney data centre, to include CRM solution, Freshsales, chat software, Freshchat, and call centre option, Freshcaller. Launched in January last year, the Sydney data centre already hosts the enormously popular Freshdesk and Freshservice products. For customers in the region, local hosting provides additional security, faster data transfers, and lower latencies, which are critical for many Australian-based enterprises.
June 26, 2019
Vonage (NYSE: VG), a global business cloud communications leader, has announced a partnership with Freshworks Inc, a global innovator in customer engagement software. The partnership integrates messaging APIs via Nexmo, the Vonage API Platform directly into the Freshdesk customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger.
June 11, 2019
Freshworks Inc., a global innovator in customer engagement software, announced today that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market. The company was placed in the Customer Choice zone, based on vetted end-user reviews of several software vendors on the Gartner peer review website gathered during 2018.
June 11, 2019
Freshworks Inc, a global innovator in customer engagement software and MercadoLibre, Inc (NASDAQ:MELI), Latin American homegrown e-commerce company catering to 267 million registered users today announced the launch of Freshdesk app for MercadoLibre sellers.
June 06, 2019
OrangeOne Corporation, a leading software services provider in Japan offering localization and distribution for overseas products, partners with Freshworks, a global innovator in customer engagement software. As a strategic partner to expand in Japan, Orangeone will be offering Freshworks’ suite of products including Freshdesk, the award winning helpdesk software, and an integrated ‘Freshworks 360’ solution. The partnership will come into effect on June 6, 2019.
May 30, 2019
Freshworks, a global leader in customer engagement software, today announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. Using Freshservice, the National Theatre’s IT team has implemented a new, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient.
May 27, 2019
Professional Provident Society (PPS), the South Africa-based specialized insurance services leader, has aligned its Information Technology teams with Freshworks, a leading customer engagement software provider. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure that all teams work towards a quick and effective resolution to its IT services.
May 21, 2019
Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The acquisition gives Freshworks a SaaS platform that unifies marketing, sales, support and, now, customer success. With Natero’s AI/ML-powered technology, the Freshworks platform puts actionable data in the hands of customer success professionals. This helps companies more easily predict and prevent customer churn, increase account expansion and manage more customers with fewer resources.
May 03, 2019
Solvemate App (www.solvemate.com) is available on the Freshworks Marketplace. Solvemate is a SaaS platform for customer service automation. The software automates customer service by integrating with the existing Freshworks CRM software. In less than 18 seconds, Solvemate's virtual agent quickly resolves the majority of requests by actively guiding the customer to the right answer. If a human agent is needed, the customer is efficiently routed to the right person.
May 02, 2019
Freshworks, the leading innovator of cloud-based customer engagement software, has expanded its operations in Australia with the opening of its office in Melbourne. This is the company’s second office in the ANZ region, after Sydney, in a span of three years. The Melbourne office is a result of soaring local growth, with annual recurring revenues increasing by 5X, since the inauguration of the Sydney office in September 2015.
April 24, 2019
Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities. Embodying the core concept of Freshworks’ brand promise of delivering “Customer-for-Life Software”, Freddy, Freshworks’ powerful AI engine, now leverages real-time behavioral data gathered by the Freshworks suite to predict which customers are most likely to close, reformulate common FAQs via chat or voice to serve customers better, or engage with users who might churn.
April 17, 2019
Freshworks, a global innovator in customer engagement software, today announced the addition of John Terry as the keynote speaker at its global user conference Refresh 19 London, to be held on April 24-25, 2019, at Tobacco Dock in London. Terry, along with Freshworks founder and CEO Girish Mathrubootham, will headline the event and discuss how effective leadership empowers employees and drives customer success.
April 16, 2019
Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere.
April 15, 2019
Freshworks, a global innovator in customer engagement software, today announced rapid expansion plans in the United Kingdom and Europe after posting triple-digit YoY growth in the region for the past 2 years. To meet the accelerating opportunities in the market the company has recently opened offices in Paris, France and Utrecht, Netherlands in addition to rapid expansion at their existing offices in London and Berlin.
March 19, 2019
Freshworks, a leading provider of cloud-based business software, announced its expansion into the ASEAN market with support from the Singapore Economic Development Board (EDB). By opening its first regional hub for the ASEAN market, Freshworks aims to expand adoption of its customer engagement suite and increase its network of partner resources to meet accelerating customer demand in the region. Ranked second among global economies in the ease of doing business by the World Bank, Singapore’s rapid urbanization and digitization are driving demand for customer engagement solutions across sectors.
February 22, 2019
Freshworks, a global leader in customer engagement software, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks’ helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel and helps them respond to those inquiries more efficiently.
January 28, 2019
Renmoney, one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians.
January 24, 2019
Freshworks, the leading provider of cloud-based customer engagement software, has reimagined B2C (business-to-consumer) messaging with Proximity. The new suite of updates to the modern messaging software Freshchat will enable businesses to build better relationships with prospects and customers by combining the power of text, audio, video and social messaging.
November 16, 2018
Freshworks, a global leader in customer engagement software, has partnered with Pitney Bowes (NYSE:PBI), a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, and data to integrate Freddy, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation SendPro ® C-series device. Pitney Bowes will leverage Freddy, Freshworks’ AI technology to empower users with more effective support through chat interactions. This will be Freddy’s first hardware integration, within a month of its global launch.
November 15, 2018
Freshworks, a global leader in customer engagement software, has bolstered its top management with the appointments of Prasad Ramakrishnan as chief information officer and Shivanath Somanathan as chief information security officer. These appointments are the latest of several top leadership hires by the SaaS leader.
October 12, 2018
Freshworks a global leader in customer engagement software, has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh-18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions.
September 25, 2018
Freshworks, the global leader in customer engagement software, is making its presence felt in San Francisco during Salesforce’s annual event Dreamforce 2018.
September 20, 2018
Freshworks, the global leader in customer engagement cloud software, has announced a second office in India. Located on the Old Madras Road in Bangalore, the office is expected to be operational by mid-September 2018. The company has also hired Suman Gopalan as its CHRO (Chief Human Resource Officer) to lead talent strategy.
September 19, 2018
Freshworks, the leading provider of cloud-based customer engagement software, announced today the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Now companies can fully harness the strength of platform features such as serverless computing and scheduled events to help them quickly build and integrate apps with the Freshworks suite and extend the capabilities of Freshworks products.
September 12, 2018
Freshworks, a global leader in customer engagement software, announced today the appointment of veteran Software as a Service (SaaS) executive David Thompson as chief marketing officer. As one of his first initiatives, Thompson has launched an aggressive brand advertising campaign that positions Freshworks as the smart, friendly alternative in a bloated SaaS market.
September 06, 2018
Freshworks, a global leader in customer engagement cloud software has launched Freshping, a free real-time website monitoring tool based on the recently acquired Insping. Freshping can be easily set up to monitor websites and send downtime notifications in real time via Freshworks’ customer engagement platform as well as traditional channels such as email and SMS.
August 27, 2018
Freshworks, the global leader in customer engagement cloud software, today announced the launch of Freshconnect, a new contextual collaboration solution for support and sales teams. Immediately available to Freshdesk and Freshsales users, the new collaboration tool makes it easy for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals
July 31, 2018
Freshworks, a global leader in customer engagement software, announced today it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. The latest round of funding is co-led by Accel and Sequoia, with participation from CapitalG, bringing Freshworks’ total amount of capital raised to $250 million. The cash infusion will be used to further expand Freshworks’ worldwide expansion as well as continued investment in its integrated SaaS platform.
June 25, 2018
Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters.
May 23, 2018
Freshworks, a leading provider of cloud-based business software, recently announced its expansion into the African market. Freshworks plans to substantially increase its commitment with specific investments in marketing, sales and partner resources to better serve its customers in the region.
May 16, 2018
Freshworks, the leading provider of cloud-based business software, has won the Collaboration Solution of the Year award for its cloud-based helpdesk product, Freshdesk - as announced at the UK Cloud Awards, which took place on Wednesday 16th May 2018.
May 09, 2018
Freshdesk, the leading cloud-based customer engagement software from Freshworks, today announced that it will be opening a new data centre in Mumbai, India. The Chennai-based company said that the data centre would provide additional security for its Indian customers.
May 08, 2018
Freshworks, the leading provider of cloud-based business software, announced today that it is ‘taking over Vegas’ during the Knowledge18 Conference being held by competitor ServiceNow. This event is at The Venetian Resort Hotel in Las Vegas from May 7th to 10th. Freshworks is engaging in multiple promotional efforts in Vegas during the three-day event. Freshworks’ goal is to raise awareness for its solution Freshservice, a cloud-based IT service desk and IT service management (ITSM) solution built to help teams deliver exceptional support.
May 01, 2018
Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform.
March 22, 2018
Freshworks, the leading provider of cloud-based business software, has won the Best Implementation of an IT Service Management (ITSM) Solution award as a result of its collaboration with Descartes, a global leader in logistics technology. The award was won for Descartes’ implementation of Freshservice and was announced at the Service Desk Institute Awards dinner, which took place on Tuesday 13th March.
February 20, 2018
Freshworks, the leading provider of cloud-based business software, today announced that the company has been named as one of the 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. This is based on end user reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017.
January 17, 2018
Freshworks, the leading provider of cloud-based business software, today announced the findings of a research project by the Service Desk Institute (SDI). Produced in partnership with Freshworks and membership association UCISA, the View from the Frontline: University Edition research report by SDI finds that nearly 80 percent of university IT teams will see an increased focus on customer experience over the next twelve months. Automation, self-service and self-help functions are high priorities for Universities to invest in, and these technologies are getting adopted faster than the overall market.
November 28, 2017
Freshworks, the leading provider of cloud-based business software, announced today that, Freshsales, their award-winning CRM software has been identified as one of the top 10 free CRM software on G2 Crowd. This is based on the product’s high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd users.
November 16, 2017
Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshmarketer, a suite of marketing tools that will focus on optimizing conversions, bringing in much-needed visibility and insight into the customer acquisition process for businesses of all sizes. Freshworks’ recently acquired Zarget, and rebranded its suite of Conversion Rate Optimization (CRO) tools as Freshmarketer, making it their seventh product in its suite of affordable business software.
November 13, 2017
Freshworks Inc., the leading provider of cloud-based business software, today announced Mint, the most substantial architectural and visual update to its popular customer support software, Freshdesk, to-date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.
September 18, 2017
Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.
September 07, 2017
Freshworks, the leading provider of cloud-based business software, today announced the launch of Intelligent Workflows, a marquee feature in Freshsales, their successful CRM product that was launched a year ago. The new feature provides a simple point-and-click interface to help set up and run virtually any sales process through a series of workflow automations. Freshsales CRM has garnered a loyal user base of over 7000 customers in just over a year since launch by virtue of its powerful yet user-friendly features, simple and highly intuitive UI, and its ability to scale with growing sales teams. Features like AI-based lead scoring, built-in phone and email, visual sales pipeline, activity capture and powerful reporting have helped businesses scale and optimize their sales processes. With the new Intelligent Workflows update, Freshsales has added another formidable feature in its arsenal to take on larger, established incumbents in the sales CRM space.
August 28, 2017
Freshworks, the leading provider of cloud-based business software, today announced the acquisition of Zarget, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites. This is the ninth acquisition made by Freshworks over the last two years and will help the company focus on building marketing solutions for businesses of all sizes.
August 17, 2017
Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshteam, a recruitment management software that empowers businesses to efficiently organize their talent acquisition function, engage with candidates, and better align the human resources organization to business goals. Freshteam’s flexible hiring workflows and intuitive design make it a great fit for businesses of all sizes.
August 16, 2017
Freshworks, the leading provider of cloud-based business software, today announced the integration of Freshsales CRM with Zapier, a popular integration-platform-as-a-service (iPaaS) that allows business users to integrate more than 750 apps, including popular apps such as Slack, Typeform, Google Sheets, Autopilot, and Quickbooks with no developer effort required, thereby eliminating tedious and time-consuming tasks to facilitate flow of information.
August 10, 2017
Freshworks, the leading provider of cloud-based business software, today announced the appointment of Sidharth Malik to the newly created position of Chief Revenue Officer. In this role, Malik will focus on accelerating revenue growth and will lead all the global go-to-market teams at Freshworks.
July 20, 2017
Freshworks, the leading provider of cloud-based business software, today announced the acquisition of Joe Hukum, a platform that enables businesses to build their own chatbots based on logical workflows. This acquisition marks Freshworks’ eighth in just under two years, as it further bolsters capabilities to strengthen its business software suite. Freshworks had earlier acquired Chatimity and Frilp, key acquisitions that are enhancing natural language programming (NLP) based Artificial Intelligence capabilities, while Joe Hukum’s decision tree based frameworks complete key capabilities to launch chatbot-powered solutions.
July 11, 2017
Freshworks is named to the Forbes 2017 Cloud 100 list, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. Freshworks will be celebrated tonight in San Francisco at The Cloud 100 Celebration, an exclusive event hosted by Bessemer Venture Partners, Forbes and Salesforce Ventures. The celebration is attended by the CEsentence: Os of the public cloud companies and the CEOs named to The Cloud 100 and The 20 Rising Stars lists.
June 07, 2017
Today Freshdesk announced the creation of Freshworks, a new umbrella brand that will bring together the company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (“ITSM”), customer relationship management (“CRM”) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees.
May 24, 2017
Freshdesk, the leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center*. One year after its debut in the Magic Quadrant for CRM Customer Engagement Center Freshdesk has improved its position.
May 10, 2017
Freshdesk, the leading provider of cloud-based customer engagement software, announced that Western Sussex Hospitals has implemented cloud-based IT Service Management platform Freshservice to provide support and self-service functionality to more than 6,500 users at the Trust. Post go-live with Freshservice, Western Sussex Hospitals has seen an organisation-wide improvement in productivity thanks to increased self-service use, better IT service delivery and support processes, and greater customer satisfaction. The change in tool is also predicted to result in a significant cost saving over the next five years.
March 28, 2017
Freshdesk, the leading provider of cloud-based customer engagement software, today announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product.
March 14, 2017
Freshdesk, the leading provider of cloud-based customer engagement software, today announced that they are partnering with Rolo, the most advanced contact management and communication app to create Rolodesk, a mobile-first customer support solution for startups and SMBs.
February 22, 2017
Freshdesk, the leading provider of cloud-based customer engagement software, today announced the launch of the Freshdesk Marketplace (http://apps.freshdesk.com). Freshdesk’s suite of products have always been built with the customer in mind. Each of our products enable businesses to hit the ground running, adding value from day one. The Marketplace is a big step in that direction which makes it beautifully simple for customers to discover and install apps and help maximize the capabilities of their helpdesk.
February 15, 2017
Freshdesk, the leading provider of cloud-based customer engagement software, today announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk's customer base continues to grow within Europe.
February 09, 2017
Freshdesk, the leading provider of cloud-based customer engagement software, announced today that its service desk software solution, Freshservice, has been ranked the best software for mid-market IT teams, according to G2 Crowd user reviews. The list which includes the top 16 software products for IT teams is based on reviews from January 1, 2016, through December 31, 2016. The ranked products received a minimum of ten reviews and five responses for each of the three satisfaction-related questions – ease of use, quality of support and meets requirements. In addition to this, Freshservice has also been ranked the highest in overall usability ratings in the G2 Crowd Winter 2017 Service Desk Usability Index Report. Freshservice secured the highest score of 8.78 out of 10 for its overall usability, among the 21 service desk tools evaluated.
February 01, 2017
Freshdesk, the leading provider of cloud-based customer engagement software, today announced that it has been named as a winner on the 2017 CRM Watchlist. Freshdesk is one of four new winners to make the list, an award that measures not just company and product success but also industry impact. Those selected as winners excelled in 2016 and are expected to continue on a positive trajectory in the future.
January 04, 2017
Freshdesk, the leading provider of cloud-based customer engagement software, today announced the acquisition of Pipemonk, the data integration platform that allows companies to synchronize and move data amongst multiple cloud apps quickly and easily. This acquisition, Freshdesk’s seventh in the last 16 months, is part of the overall strategy to create an ecosystem of interlinked Freshdesk and third-party products for businesses.
November 04, 2016
Freshdesk, the leading provider of cloud-based customer engagement software, today announced a $55 Million Series F funding round led by new investor, Sequoia Capital India with the return of existing investor, Accel.
October 18, 2016
Freshdesk, the leading provider of cloud-based customer engagement software, today announced the acquisition of Chatimity, a social chat platform that developed artificial intelligence (AI) and chatbot technology. Chatimity was built to enable user interactions and improve engagement for its three million users. The acquisition is the sixth in just over a year as Freshdesk looks to enhance product development and capabilities within the chat platform and beyond.
September 15, 2016
Freshdesk, the leading cloud-based customer engagement software provider, today announced that their ITSM product, Freshservice is now used by 10,000 happy customers across the globe. Freshservice has doubled its customer base in just nine months, bringing on key customers including SolarCity, Fitbit, Dollar Shave Club, AT&T and Veeva Systems.
August 10, 2016
Freshdesk, the leading cloud-based customer engagement software provider, has named S.T.S. Prasad as Senior Vice President of Engineering. This appointment is the latest in a series of strategic hires by Freshdesk that strengthens the company's leadership team and positions Freshdesk for continued success. In his new role, Prasad will be responsible for accelerating technology development and overseeing infrastructure enhancements to support Freshdesk’s growing customer base and aggressive product roadmap.
July 27, 2016
GetApp, the largest cloud-based business applications marketplace, named Freshdesk’s cloud-based customer service software, as a category leader in their quarterly Top 25 Software Solutions report. Freshdesk is ranked second and third respectively in the ‘Help Desk & Ticketing’ and ‘Customers Service’ categories.
June 22, 2016
Freshdesk, a leading cloud-based customer engagement software provider, today announced the launch of Freshsales, a customer relationship management (CRM) solution and sales system designed for sales reps working in high-velocity environments. These sales teams require multiple integrated systems to do their jobs effectively: lead, deal, and account management; email and phone integration; user behavior tracking; lead scoring; a visual sales pipeline; and reporting. Freshsales is the only CRM on the market to offer all of these key capabilities with the ease of use that Freshdesk customers have come to expect.
May 30, 2016
Freshdesk, the leading provider of cloud-based customer support software, today announced the opening of a new regional office in Berlin, Germany. Freshdesk has doubled its customer base in just over a year, from 40,000 to 80,000 customers, with nearly a third of the business coming from Europe. Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe.
May 10, 2016
Freshdesk, a leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center. This marks the first year Freshdesk is included in the Magic Quadrant. Freshdesk is Gartner’s only new addition to the Customer Engagement Center Magic Quadrant this year.
May 05, 2016
Freshdesk, a global provider of cloud-based customer support software, announced today that its service desk software solution, Freshservice, has ranked highest in customer satisfaction in the G2 Crowd Spring 2016 Service Desk Software Grid and has been named a High Performer for its overall ease of use, quality of support, and strong market presence, among the 48 service desk tools evaluated.
April 13, 2016
Freshdesk, the fastest growing cloud-based customer service software provider, announced today the acquisition of Airwoot, a startup that uses machine learning to help brands deliver high-speed customer service on social media. Airwoot is the company’s fifth acquisition in the past 12 months and aims to deepen Freshdesk’s social support capabilities.
April 06, 2016
Freshdesk, Inc. has partnered with DocuSign, Inc. (DocuSign®) to integrate e-Signature solutions into Freshservice, its Service Management solution, to help IT, sales, legal, and HR teams to manage contract approval processes through their existing service desk. This integration enables contract management and e-Signatures from within the service desk.
March 14, 2016
Freshdesk, the global leader in cloud-based customer support software, announced today it has surpassed 5000 customers in Australia, more than doubling its local customer base within 10 months of establishing a local office in Sydney.
February 24, 2016
Freshdesk, the global leader in cloud-based customer support software, today announced the launch of Hotline.io, an in-app, real-time messaging service, to help mobile-first businesses provide the real-time support their customers require.
February 23, 2016
Freshdesk, the global leader in cloud-based customer support software, announced today the appointment of two sales executives to the company. Bobby Jaffari joins as Vice President of Sales, Freshdesk North America and Arun Mani joins as Managing Director, Freshdesk Continental Europe. The company has experienced tremendous growth in the midmarket segment of its business in recent years. The new hires bring experience leading successful high-growth SaaS sales organizations and will be focused on scaling Freshdesk’s midmarket business in North America and Europe.
February 22, 2016
Freshdesk, the global leader in cloud-based customer support software, announced today its acquisition of Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations, and documents. With the acquisition of Framebench, support agents can interact with their customers and internal product teams by collaborating on the same file. For example, when the customer sends a screenshot, the agent can now make quick annotations and interact with the product team and even the customer without ever leaving the ticket. Agents can use this visual communication platform in real-time while working on knowledge base articles, images or even tutorial videos.
January 26, 2016
Today Freshdesk, the leading provider of SaaS customer support software, unveiled its integration with Intuit’s QuickBooks platform to bring customers’ billing and invoicing history to the forefront of each customer interaction. Support agents can now access more information about each customer from the support portal, while tracking time spent on customer tickets for billing purposes.
December 16, 2015
Freshdesk, the global leader in cloud-based customer support software, today announced its acquisition of Konotor, a mobile first user engagement platform. The acquisition accelerates Freshdesk’s mission to deliver exceptional omnichannel customer service and comes on the heels of acquiring video chat and co-browsing platform 1CLICK and social recommendation app Frilp.
December 08, 2015
Freshdesk, the world's leading provider of cloud based customer support software, announced today that they are partnering with Redington India for distribution of their SaaS products in view of the fast growing local demand for their software.
October 20, 2015
Freshdesk, the leading provider of cloud-based customer support software, has named Nishant Rao, LinkedIn India managing director, as its chief operating officer. In his role as COO, Rao will be responsible for all non-R&D aspects of Freshdesk’s operations.
October 06, 2015
Freshdesk, the global leader in cloud-based customer support software, announced today it is “all-in” with the Amazon Web Services (AWS) Cloud. As an "all-in" software provider, Freshdesk has chosen AWS as the core infrastructure platform that supports its SaaS solutions.
October 02, 2015
Freshdesk, the global leader in cloud-based customer support software, announced today its acquisition of Frilp, the social recommendation platform that connects users with each other and allows them to recommend products and services. With this acquisition, Freshdesk gains a peer-to-peer communication platform and recommendation engine which will enable customers to reach out to businesses and other customers
August 26, 2015
Today, Freshdesk, the leading provider of SaaS customer support software, unveiled its new integration for Xero, enabling support teams to generate invoices for time spent on customer service, from within Freshdesk.
August 18, 2015
Freshdesk, the world’s leading provider of SaaS customer support software, announced today the acquisition of live video chat and co-browsing platform 1CLICK.io. The acquisition will deepen Freshdesk’s real-time chat support capabilities. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, including mobile, with integrated HD quality video and voice chat services.
June 17, 2015
Freshservice, the online ITIL Service Desk from Freshdesk, has just launched an integration with Box to make it easy for IT administrators to access content from the cloud for technical support.
April 20, 2015
Freshdesk, the world’s leading provider of SaaS customer support software, today announced a new $50 million round of financing led by Tiger Global, and joined by Accel Partners and Google Capital. The new round of funding will help the company further invest in its products and scale to meet fast-growing demand for its Freshdesk and Freshservice support platforms.
March 24, 2015
Freshservice, the online IT service desk software from Freshdesk, has launched its integration with Bomgar to help service desk agents troubleshoot devices quicker by allowing them to control a customer’s device directly from their desks. The new feature will help reduce the number of support interactions by facilitating clearer communication between technicians and users
March 24, 2015
Freshdesk, Inc., a leading provider of customer support software in the SaaS market, has announced an integration with Box to facilitate easier collaboration between customers and support teams.
January 21, 2015
Freshdesk, Inc., a leading provider of cloud-based customer support software, announced today the launch of new features for its mobile apps, making it easier for businesses to respond on Twitter to customer support issues. The new industry-leading features will dramatically improve how businesses interact with their customers over Twitter, an increasingly popular medium for registering support frustrations.
January 20, 2015
Freshservice, the cloud based ITIL Service Desk from Freshdesk, has just launched on the Microsoft Azure Marketplace.
January 08, 2015
Although the world’s top brands have a Twitter presence, they have a long way to go when it comes to engaging customers, according to a new report from Freshdesk, a leading provider of cloud-based customer support software. An analysis of 100 companies from Interbrand’s 2014 list of top consumer brands revealed that the world’s most prominent companies only respond to 22 percent of tweets directed at their primary Twitter handles, including messages asking for help or support.
October 30, 2014
Freshservice, the cloud based ITIL Service Desk from Freshdesk, has just announced it has integrated 300+ web services with Zapier.
October 28, 2014
Freshdesk, Inc., a leading provider of cloud-based customer support software, has announced a series of new features to provide greater power and flexibility for businesses with remote and geographically diverse customer support teams.
October 21, 2014
Poor customer support isn’t just bad for a company’s image – it can actually kill sales deals. That’s according to new findings released today from Freshdesk, the world’s leading customer support software in the SaaS market. The insights were culled from interviews with more than 350 sales, marketing, IT and customer support professionals attending the just completed Dreamforce 2014 Conference in San Francisco.
October 10, 2014
Freshdesk, the world’s leading customer support software in the SaaS market, today announced it has signed up its 30,000th customer in just three years since launch: Cisco.
August 19, 2014
Freshdesk, the fastest growing customer support software in the SaaS market, has announced it has joined the Amazon Web Services Advanced Technology Partner Network, and Google Enterprise’s Technology Partner Program.
June 09, 2014
Freshdesk, a cloud-based customer support software that is used by more than 20,000 businesses around the world, has just released MobiHelp, a software development kit (SDK) that enables Android developers to easily add in-app feedback and support into their applications. Mobile app publishers can now integrate MobiHelp into their apps to talk to users directly, boost ratings and drive in-app purchases.
May 30, 2014
May 06, 2014
Freshservice today announced its availability for companies using Google Apps, making it the first cloud based service desk to launch in the new marketplace.
April 16, 2014
Freshdesk, a leading provider of customer support software, is launching CEO on Support - a campaign to get executives directly involved in customer support. #CEOonSupport aims to remind CEOs of the reason why they got into business in the first place: to solve people’s problems.
April 09, 2014
Freshdesk Inc., a leading provider of customer support software, announced today the launch of an official iOS app that helps support agents resolve issues on the go.
February 04, 2014
Freshdesk Inc., a leading provider of customer management software, announced that it has increased its user base by five fold last year and unveiled plans to expand the company’s U.S. operations.
January 21, 2014
Freshdesk Inc., a leading provider of customer support software, today announced its entry into the IT Service Desk market, with the launch of Freshservice, a cloud-based service desk solution for businesses to deliver awesome internal IT support.
December 22, 2013
Freshdesk, the fastest growing customer support software in the market today, launched a new Android mobile app to help support agents world over deliver faster resolutions and create happier customers.
October 30, 2013
Freshdesk today announced the launch of Freshfone, the integrated voice telephony system right inside its customer support software. Freshfone enables support teams to answer customer calls right from their workstations, forward them to other agents, and even pick up calls from their mobile phones, giving growing SMBs the ability to provide enterprise-class call centers at a fraction of the cost.
September 10, 2013
Freshdesk, heralded as one of the top technology start-ups to look out for*, has reached 10,000 customers (B2B) in just 27 months from its inception, making it the fastest growing company in the customer support software space. Born in response to a genuine need for a cost-effective yet comprehensive product, Freshdesk was built as a SaaS (Software as a Service). This allowed businesses to have a fully functional customer support software up and running instantly with no infrastructure costs. Social media integration allowed these businesses to track and respond to all conversations about their company and product across multiple dispersed channels, be it email, chat, Facebook or Twitter. The company is backed by Accel Partners and Tiger Global Management.
July 26, 2013
Web-based app builder integrates MobiHelp SDK. Including support portal into iOS apps is now as simple as clicking a checkbox.
June 12, 2013
With the importance of customer support in creating word-of-mouth and managing churn steadily growing, support managers are increasingly moving from playing a purely tactical fire-fighting role, to a larger, more strategic function. It is no longer sufficient for customer support heads to simply quote numbers; they need to be able to provide intelligent insights to sales, marketing and product management.
March 21, 2013
Today Freshdesk, the fastest growing cloud-based customer support platform, launches FreshThemes, a suite of new customization capabilities that allow companies to tailor their customer support offerings to the preferences of their customers.
February 06, 2013
Today Freshdesk, the fastest growing cloud-based customer support platform, announced the launch of a new Forever Free plan for small business and startups. With hundreds of startups and SMBs already active on its platform, including promising cloud telephony upstart Plivo, and TechCrunch Disrupt winner UberConference, Freshdesk has unveiled a new pricing tier that makes it even easier for small businesses to deliver a powerful support experience.
November 09, 2012
Today Freshdesk, the fastest growing cloud-based customer support platform, announces the debut of MobiHelp, a free mobile SDK for iOS developers. MobiHelp is designed to solve the growing problem of poor customer support within mobile applications. With over 750,000 iOS apps for users to choose from, ease of use and the ability to give real-time feedback is often the difference between viral adoption and just deleting an app.
November 02, 2012
Today Freshdesk, the fastest growing online customer support platform on the planet, announces the debut of FreshPlugs, allowing customer service teams to bring real-time consumer information from any third party applications right into their help desk. Freshdesk also brings screen sharing into customer support, with its integration with LogMeIn Rescue. With this integration, agents and consumers can see the same problem on screen simultaneously and in real time.
September 17, 2012
If your work involved spending 8 hours looking through complaints and resolving issues, you’d agree that supporting customers is not the most fun thing to do…yet!
August 08, 2012
Freshdesk, the fastest growing social customer service platform, today brings its online help desk solution to the mobile devices of thousands of support agents through FreshMobile, its new HTML5 mobile app. With this latest addition, Freshdesk brings the power of "customer support on the road" to growing businesses right from the web browser of their mobile devices. Now support teams across the globe can resolve tickets, manage their help desk and earn the love of customers instantaneously, and enjoy a seamless experience supporting customers through their work stations, tablets and mobile phones.
August 01, 2012
Today Freshdesk, the growing online help desk software, announces two more ways for brands to engage with their customers, using tools and platforms they already are familiar with. Freshdesk is integrating with Salesforce and SugarCRM, giving sales and support teams the ability to seamlessly collaborate, manage and interact with all of their customers.
May 17, 2012
Today Freshdesk, the fast growing online help desk solution, announces the Freshdesk Future Fund, through which it will equip startups, sponsored by select incubators, with its cutting edge customer support solution free for three full time support agents for a whole year.
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