How leading organizations are adapting to deliver in response to the Coronavirus crisis.

Becoming more customer-centric in times of uncertainty. Shifting consumer behaviour. Mobilizing remote working and keeping your teams engaged and motivated. They all, on their own, sound like a complex and long term business strategy rather than a decision of how you want your brand to be seen by customers. Today, these three elements are now essential for you to respond to the dramatic change the world has encountered during 2020.
We wanted to know how some have managed to deliver radical change at speed. We asked companies across Europe how they are adapting to offer an outstanding customer experience. How has their customer behaviour changed? What support channels are they using to deliver a great experience? How can cloud-based technology support service teams working from home? Amazing Customer Stories finds out.
This series showcases the challenges other organizations- and your industry peers, are facing right now. Learn how you can utilize the right blend of technology and tools to better manage your projects, keeping your people engaged, happy and safe. 

“We took a 500% increase in calls in one week. With Freshdesk Contact Center, my service team were based at home, taking those calls as if they were in the office which was amazing”

See and hear the story from Dune, London.


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Our Amazing Customers

A robust omnichannel strategy for high street leader Dune is paramount, as shoppers love the convenience of online shopping, but still value the in-store experience.

Delivering excellent customer service via its Cornwall-based support team is always a priority to Seasalt, but even more during current times.

Having implemented Freshdesk in 2017 they have become a shining example of embracing new technology and innovation within the FA.

How has Comensura adapted to continue achieving their KPIs even with unprecedented changes to the ways of working for the customer service team.

How during times of challenging business environments, technology becomes more important than ever for keeping businesses moving.

The company had to streamline support to combat delayed deliveries, return shipments & customer inquiries while working from home.

Learn how Engel & Völkers adapted their reporting to better manage their support agents in this time of working remotely.

During times of challenging business environments, TAS-CRM Outsourcing has kept their employees and customers happy

How is Helpling is leveraging Freshworks to streamline communications between service providers, customers and their internal support staff.

 For Atrapalo, COVID-19 has had a big impact on the customer service operations. Freshdesk has helped the company maintaining a great level of service and face the surge of customer requests being directed towards remote support teams.

We acknowledge these are unprecedented times. That's why Freshworks is offering select digital services for free.

During these times of tremendous change, your business needs the right tools to enable seamless interactions between companies, employees and customers. That's why we're offering you our live chat software FreshChat for free for three months. Click the button to find out more about this unique offer.