A robust omnichannel strategy for high street leader Dune is paramount, as shoppers love the convenience of online shopping, but still value the in-store experience.

Delivering excellent customer service via its Cornwall-based support team is always a priority to Seasalt, but even more during current times.

Having implemented Freshdesk in 2017 they have become a shining example of embracing new technology and innovation within the FA.

How has Comensura adapted to continue achieving their KPIs even with unprecedented changes to the ways of working for the customer service team.

How during times of challenging business environments, technology becomes more important than ever for keeping businesses moving.

The company had to streamline support to combat delayed deliveries, return shipments & customer inquiries while working from home.

Learn how Engel & Völkers adapted their reporting to better manage their support agents in this time of working remotely.

During times of challenging business environments, TAS-CRM Outsourcing has kept their employees and customers happy

How is Helpling is leveraging Freshworks to streamline communications between service providers, customers and their internal support staff.

 For Atrapalo, COVID-19 has had a big impact on the customer service operations. Freshdesk has helped the company maintaining a great level of service and face the surge of customer requests being directed towards remote support teams.