Freshdesk introduces integration of its IT service desk solution, Freshservice, with AWS, to enable management of AWS assets.
San Francisco, California"
October 06, 2015
Freshdesk, the global leader in cloud-based customer support software, announced today it is “all-in” with the Amazon Web Services (AWS) Cloud. As an "all-in" software provider, Freshdesk has chosen AWS as the core infrastructure platform that supports its SaaS solutions.
By hosting its platform on AWS, Freshdesk is able to focus its resources on developing an easy-to-use and intuitive product while leveraging a proven, reliable cloud infrastructure. With Freshdesk on AWS, customer support agents can instantly access customer data from anywhere.
"AWS helps Freshdesk scale rapidly to meet the needs of our demanding global customer base and has been helpful in supporting Freshdesk’s rapid growth," said Francesco Rovetta, Freshdesk’s Vice President of Business Development. "Freshdesk is ‘all-in’ with AWS, allowing us to focus on innovating and continuing to provide the best solution for our customers. This ‘all-in’ decision is an example of our commitment to leverage the best technology vendors to globally scale and quickly innovate for our customers."
Freshdesk chose AWS as a strategic platform for its cloud infrastructure because it ensures availability, security and global accessibility, and allows Freshdesk to focus on creating exceptional solutions that exceed customers’ expectations. The company’s use of AWS allows Freshdesk’s 50,000+ customers to host customer information and data in a trusted cloud infrastructure. The scalability of AWS has also been an important factor as Freshdesk’s customer base has more than doubled over the past year.
"We’re pleased to work with Freshdesk and support its rapidly expanding, global customer base," said Terry Wise, Vice President of Worldwide Partner Ecosystem, Amazon Web Services, Inc. "Freshdesk is dedicated to providing innovative solutions for cloud-based customer support. We look forward to working with Freshdesk as they deliver on their mission to enable all companies to provide exceptional support."
Freshdesk is also releasing an integration of Freshservice, their IT service desk and ITSM solution, with AWS. This integration enables DevOps teams to manage their AWS assets from within the service desk, giving them visibility into the relationship between various AWS instances and applications. In addition, Freshservice is enabling DevOps teams to manage their alerts better with a new Amazon CloudWatch integration. Together, these capabilities will allow Freshservice users to serve their end-customers more effectively.
Freshdesk has a history of innovation with AWS as an early adopter of Amazon Redshift, which it uses to power next generation reporting. Freshdesk was one of the first companies to join the AWS Partner Network (APN), which connects AWS customers with qualified partners who have validated technical proficiency and proven success in their specialized segments.
Freshdesk will be demonstrating its solutions at the AWS re:Invent conference in Las Vegas at booth #1333.
Freshdesk is the leading provider of cloud-based customer support software. The company is headquartered in San Francisco, California and has a development center in Chennai, India. Launched in 2010, Freshdesk has 50,000 customers around the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and Petronas. The flagship product allows organizations to support customers through email, phone, websites, forums and social media. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. For more information, visit https://freshdesk.com, http://blog.freshdesk.com or find us on Facebook: http://www.facebook.com/freshdesk or Twitter: @freshdesk.