Online help desk solution teams up with next breed of innovators to make generating customer love easy and accessible to startups
Walnut, California and Chennai, India
May 17, 2012
Today Freshdesk, the fast growing online help desk solution, announces the Freshdesk Future Fund, through which it will equip startups, sponsored by select incubators, with its cutting edge customer support solution free for three full time support agents for a whole year.
Startups have their finger on the pulse when it comes to new technologies and disruptive ideas. In order to capitalize on this innovative spirit, Freshdesk is teaming up with leading technology incubators and angel funds including: YouWeb, Tandem Entrepreneurs, Internet India Fund, 500 Startups and Proudly Made in DC.
For more information about the Freshdesk Future Fund, or if you’re a startup interested in learning how to participate, visit: freshdesk.com/startup
"Consumers today pick their favorite brands based on the ways the business engages with them," says Freshdesk CEO, Girish Mathrubootham. "With the Freshdesk Future Fund, we hope to fuel tomorrow’s Virgin, Southwest, and Zappos by equipping today’s startups with the right tools to start earning the love of their customers from day one."
Freshdesk offers a robust customer support platform that scales up to match the needs of businesses. However, as a growing company itself, Freshdesk understands the unique needs and financial constraints of startups as they grow and develop. That is why the the company has decided to empower young businesses with the capability to generate customer love through an exceptional support experience.
The Freshdesk Future Fund allows young business to take advantage of its Garden plan, and interact with, or support customers through email, phone, their website, Facebook and Twitter, all from one place. The plan also includes community management capabilities to engage customers in discussion forums, and even suggest and vote on ideas. Entrepreneurs with multiple brands or product lines can support all brands from a single Freshdesk account. With the Freshdesk Future Fund, businesses get 3 full-time agent seats free for a whole year.
"It's great to have Freshdesk supporting entrepreneurs with their very sophisticated customer support software," says Michael Mayernick from Spinnakr.com, a business using the Freshdesk Future Fund. "As most founders know, having a strong relationship with your first customers can be extremely important in growing the business, so Freshdesk will be contributing very directly to the success of these startups."
Freshdesk is a social customer service software that allows companies to support customers through both traditional support channels like email and phone, as well as social networks such as Facebook and Twitter. Widely used by startups and enterprise businesses, Freshdesk is already a free support software for one-person helpdesks. With the Future Fund, Freshdesk is bringing enterprise-class support capabilities to growing startups.
To learn more about Freshdesk’s online help desk solution, visit: https://freshdesk.com, or check out a video at: http://www.youtube.com/watch?v=wRNUsbNyFKs&lr=1&feature=results_right_video