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Freshdesk Hires LinkedIn India Executive as Chief Operating Officer

Nishant Rao to Lead Freshdesk’s Global Operations

San Francisco, California October 20, 2015

Freshdesk, the leading provider of cloud-based customer support software, has named Nishant Rao, LinkedIn India managing director, as its chief operating officer. In his role as COO, Rao will be responsible for all non-R&D aspects of Freshdesk’s operations.

"Nishant has an impressive track record of delivering value to companies at all stages of growth in the enterprise software industry. His expertise in scaling operations across global markets makes him an excellent addition to Freshdesk’s executive team," said Girish Mathrubootham, CEO and founder, Freshdesk. "Nishant brings with him, a unique blend of business and technical skills; his being a strong culture champion during his days at LinkedIn makes him a perfect fit for Freshdesk. We are excited to welcome him to the team."

Nishant is currently the Chairman of the Internet and Mobile Association of India (IAMAI) and serves as an Advisory Board Member for the National Committee on Skill Development, Confederation of Indian Industry (CII). He will remain Managing Director of LinkedIn India until he begins his new role at Freshdesk in November.

Earlier this year, Nishant was named in both Fortune India and Economic Times’ 40 Under 40 business leaders lists and recognized by Business Today as one of 2014's "Hottest Young Executives." Over the past two years, he has played a key role in successfully scaling LinkedIn's operations in India, including doubling its member base, accelerating their business lines and scaling the team in India. Prior to that, he held several executive positions at LinkedIn, McKinsey and Ariba. He started his career as one of the founding members of Epicenter Technologies, India's first voice-based call center. Nishant holds an MBA degree from the MIT Sloan School of Management and a Bachelors in Computer Science from the University of Texas at Austin.

"I am very excited about going back to my entrepreneurial roots and playing a meaningful role in shaping Freshdesk to become a global powerhouse. The company’s unique culture and extremely talented team, mixed with its disruptive product, position the company as a strong market leader," said Nishant Rao. "With its fresh consumer approach to enterprise SaaS, I believe we can fundamentally transform the way all small and medium-sized businesses worldwide interact with their customers."

Nishant will begin his duties as COO of Freshdesk in November 2015. Earlier this year, Freshdesk announced a $50 million funding round. The company been growing rapidly, doubling its customer base in the past year to more than 50,000 customers in 145 countries.

About Freshdesk

Freshdesk is the leading provider of cloud-based customer support software. The company is headquartered in San Francisco, California and has a development center in Chennai, India. Launched in 2010, Freshdesk has 50,000 customers around the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and Petronas. The flagship product allows organizations to support customers through email, phone, websites, forums and social media. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. For more information, visit, or find us on Facebook: or Twitter: @freshdesk.

Media Contact

Arvind Parthiban