New integration allows businesses to effortlessly share screenshots, videos and guides with customers via Box when they reach out for assistance
San Francisco, CA
March 24, 2015
Freshdesk, Inc., a leading provider of customer support software in the SaaS market, has announced an integration with Box to facilitate easier collaboration between customers and support teams.
"We’re continually working to help businesses support their customers in the most effective way possible. Many businesses use Box to collaborate on crucial information within and outside of their organizations. By integrating with Box, we are enabling support teams that use Freshdesk to work with their customers on the platform they are already using for external collaboration," said Francesco Rovetta, VP, Alliances and Distribution, Freshdesk. "With the new integration, we expect teams to see an improvement in productivity: agents can instantly share the necessary materials with customers and focus on helping them be successful within their business."
With the new integration, users that need assistance from customer support can select their files from Box through a simple "Attach from Box" option, so that they can provide more detail about their questions. Information will then automatically be shared these with the correct customer support agent. Support agents can then easily attach useful materials such as screenshots, customer guides or other aides that will help resolve customers’ issues, without limitations around file size, a common issue that can often hinder seamless collaboration.
For details on how to enable Freshdesk’s integration with Box, click here.
Freshdesk makes customer happiness refreshingly easy. Launched in 2010, Freshdesk has over 30,000 customers around the world, including 3M, Honda, University of Pennsylvania, and Hugo Boss. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums and social media channels. The company is headquartered in San Francisco, California and has a development center in Chennai, India. For more information, please visit https://freshdesk.com, http://blog.freshdesk.com or find us on Facebook: http://www.facebook.com/freshdesk or Twitter: @freshdesk.