Cloud based customer support software integrates with Shopify, Magento and WooCommerce to enable businesses support their customers without having to leave their stores.
San Francisco, California
May 30, 2014
More than 20,000 businesses across the world use Freshdesk to support customers over email, chat, phone, Twitter and Facebook. From tech startups to enterprises, Freshdesk’s growing list of customers includes Souq, Decathlon, Zovi and many others who use the SaaS-based platform to reach out to their customers from a single dashboard.
With the new eCommerce integration, businesses that use Shopify, WooCommerce and Magento for their eCommerce needs can support customers without having to leave their stores. Sellers on Magento can integrate the Freshdesk widget into their stores with just one click, besides being able to manage and respond to tickets from the Magento dashboard.
Shopify store owners will be able to pull up order information when customers submit tickets to the Freshdesk support portal. On WooCommerce, users can synchronize forums and solutions from Freshdesk with product listings, allowing shoppers to get quick help before they make purchases. On the other hand, customers can quickly raise tickets for help with their orders and jump to past conversations from right inside WooCommerce.
Freshdesk already integrates with more than 40+ third party solutions, including Salesforce, Google Apps and Atlassian JIRA. "Our new lineup of integrations with Shopify, WooCommerce and Magento makes it easy for shop owners to better track and manage support requests, allowing them to turn one time buyers into loyal customers," said Anand Srinivasan, Director, Platform Product at Freshdesk, responsible for developing integrations with ISVs and partners across the globe.
"Thanks to the new WooCommerce-Freshdesk integration, customers can request assistance with orders and receive answers from shop owners as quickly as possible," said Matt Cohen, Chief Product Officer at WooThemes.
Freshdesk Inc. is a leading provider of customer support software in the SaaS market. Freshdesk’s flagship product allows organizations to support their customers through emails, phone calls, websites, forums and social media channels. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. The company is backed by Accel Partners and Tiger Global Management and has raised a total of $13 million. Freshdesk is headquartered in San Francisco, California and has a development center in Chennai, India. For more information, please visit https://freshdesk.com.