Back to Press Releases

Freshdesk Opens Data Center In Frankfurt

Data center adds extra level of security for local customers as company continues expansion in Continental Europe

San Bruno, California February 15, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, today announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk's customer base continues to grow within Europe.

"Customer data security is exceptionally important to Freshdesk," said Arun Mani, Managing Director Continental Europe at Freshdesk. "After opening our office in Berlin last year, we prioritized getting the data center up and running so that we can provide the level of protection our local customers need."

The new data center, ISO 27001 certified, allows for both local and global Freshdesk customers with a European presence to host their data in Europe. Freshdesk products are already localized for multiple European markets so customers can use the SaaS products in the language they are most comfortable. Customers are also able to manage billing in Euros, making billing seamless and easy to manage in the local currency.

Freshdesk opened their Berlin office in June of 2016, led by Mani. The team has quickly grown to 15 team members in order to support the needs of customers in Continental Europe. The company now has 100,000 customers and five offices across the world. "As we’ve continued to expand globally, we’ve seen significant growth and demand for our products in Continental Europe and we intend to continue our investment in the region." continued Mani.

The SaaS company will be a main sponsor at this year’s CCW Conference & Trade Show for Customer Service and Contact Centre where a range of products and product developments will be presented. Leading up to CCW, Freshdesk will host its second Customer Happiness Tour in Berlin on Monday, February 20 with speakers from Berlin School of Digital Business, celexon, idealo, Perdoo and Ringier AG. To register for this event, please visit:

To learn more about Freshdesk or start a free trial, please visit:

About Freshdesk

Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution;, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. With powerful features, an intuitive interface and a freemium pricing model, Freshdesk’s products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. The company has over 100,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, Schneider Electric, Toshiba and Cisco. For more information, visit .

Media Contact

Arvind Parthiban