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Freshdesk Partners with DocuSign to Accelerate Contract Approvals

Freshservice - DocuSign Integration Helps Companies Streamline Signature Processes for Sales, HR, Legal, and IT Teams

San Bruno, California April 06, 2016

Freshdesk, Inc. has partnered with DocuSign, Inc. (DocuSign®) to integrate e-Signature solutions into Freshservice, its Service Management solution, to help IT, sales, legal, and HR teams to manage contract approval processes through their existing service desk. This integration enables contract management and e-Signatures from within the service desk.

Freshservice enables companies of all sizes to provide exceptional support to their internal teams. DocuSign helps companies eliminate the hassles,costs, and lack of security inherent in paper-based processes. By extending Freshservice with DocuSign e-Signature capability, the integration enables teams to speed up contract execution by sending and tracking documents for e-Signature without ever leaving the service desk.

"Today companies are forced to use multiple systems to manage and track document signatures," says Francesco Rovetta, VP of Alliances at Freshdesk. "This Freshservice -DocuSign integration will reduce costs and increase productivity across departments, allowing employees to stay focused on tasks that require their attention. Freshdesk is excited to partner with DocuSign to solve this challenge; its secure, cloud-based solution is trusted by companies around the world."

"When it comes to providing high-quality internal service and support to high-performing teams, having digital processes far outweighs ones that are manual," said Glenn Griffin, VP business development, DocuSign. "By integrating electronic signatures and broader DTM functionality into its service management solution, Freshdesk is offering a real competitive advantage: time saved, employees focused, and productivity improved."

By leveraging Freshservice’s service desk software with DocuSign’s e-Signature solution, customers can:

  • Reduce operating costs and increase productivity – Employees spend less time preparing, sending, tracking, reconciling and handling documents, and can manage approvals within a single system without switching between accounts.
  • Automate document processing – Route contracts through a customizable approval path and signing order, automatically update the document status and eliminate manual rekeying of data and associated errors. Increase customer satisfaction – Approval processes can now be managed easily from the service desk, while end approvers are able to sign from anywhere at anytime on any device at their convenience

Organizations interested in learning how Freshdesk and DocuSign help organizations go fully digital may visit

Media Contact

Arvind Parthiban