Leading customer support solution crosses 10,000 Customers in Just 27 Months from Inception; expands footprint to over 180 countries
September 10, 2013
Freshdesk, heralded as one of the top technology start-ups to look out for*, has reached 10,000 customers (B2B) in just 27 months from its inception, making it the fastest growing company in the customer support software space. Born in response to a genuine need for a cost-effective yet comprehensive product, Freshdesk was built as a SaaS (Software as a Service). This allowed businesses to have a fully functional customer support software up and running instantly with no infrastructure costs. Social media integration allowed these businesses to track and respond to all conversations about their company and product across multiple dispersed channels, be it email, chat, Facebook or Twitter. The company is backed by Accel Partners and Tiger Global Management.
Known for its constant product innovations, Freshdesk has continuously pushed the envelope in the customer support space. In 2012, Freshdesk ‘gamified’ its product , injecting a much needed shot of fun into a workspace often described as mundane and boring. Customer support agents could compete with each other for points and badges by providing stellar support with the final winner being the customer. Earlier this month, the company launched a Facebook application that allows companies to respond to customer feedback directly on the social media site, but in a controlled environment. In addition, the application allows for increased customer engagement by drawing customers into a larger community.
On reaching this milestone, Freshdesk employees around the globe received a congratulatory message from the CEO, Girish Mathrubootham. "We reached 100 customers in the first 100 days. We reached 5000 customers in April this year and in just a little over four months, we have doubled that. That is an incredible achievement for any business. It is a clear validation of our business model. We made something that people wanted. The rest is history."
Freshdesk is used in over 180 countries around the globe. Some of its customers include Goodreads (an Amazon company), Pearson, Enterprise Holdings, WHO (UNAID), Norway Postal, Belgium Postal, Makemytrip etc.
Freshdesk is a cloud-based help desk software that allows organizations to support their customers through email, phone, website, Facebook and Twitter. With powerful features, an easy to use interface and a freemium pricing model that makes it essentially a free support software for small businesses, Freshdesk is widely used by companies ranging from startups all the way up to enterprises. The company is headquartered in Walnut, California and has a development center in Chennai, India. For more information, please visit https://freshdesk.com, blog.freshdesk.com or find us on Facebook: http://www.facebook.com/freshdesk or Twitter: @freshdesk.