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Freshdesk Recognized in Gartner’s 2016 Magic Quadrant for CRM Customer Engagement Center

Freshdesk is the Only Company Added by Gartner This Year

San Bruno, California May 10, 2016

Freshdesk, a leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center. This marks the first year Freshdesk is included in the Magic Quadrant. Freshdesk is Gartner’s only new addition to the Customer Engagement Center Magic Quadrant this year.

According to Gartner, “vendors' positions in this Magic Quadrant reflect the growing demand for cloud-based customer service applications to support agents who engage with customers through multiple channels.” Freshdesk’s multichannel cloud-based solution is used by more than 70,000 companies of all sizes in 140 countries around the world.

"Our mission remains to enable companies of all sizes to provide exceptional service to their customers. Freshdesk’s focus on ease-of-use which has driven our success at small and medium businesses is also fueling our growth in midmarket and enterprise.” said Dilawar Syed, President of Freshdesk. “We feel this milestone represents a strong acknowledgement of our product and company direction by the most respected analyst firm in the world.”

Freshdesk has seen significant growth in the past year. Some notable milestones include:

  • In August 2015, the company announced its 50,000th customer. Freshdesk now has more than 70,000 customers, ranging in size from small businesses to major enterprises, worldwide.
  • Freshdesk made 5 acquisitions in the past year, in the areas of social, mobile, collaboration, and artificial intelligence.
  • In February, Freshdesk launched, the in-app messaging solution, allowing mobile-first companies to offer customers real-time in-app support.
  • Freshdesk opened offices in Germany and Australia this past year, adding to its headquarters in California and offices in the UK, and India.
  • Forrester recognized Freshdesk for the first time on The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015 this past December.

About Freshdesk

Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution;, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. With powerful features, an intuitive interface and a freemium pricing model, Freshdesk’s products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Accel, Tiger Global Management, Google Capital and Sequoia Capital India. The company has over 80,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit

About Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Arvind Parthiban